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Sankar Ganesh, K.
- An Empirical Research on Customer Experience and Satisfaction towards Online Food Ordering System and Food Aggregators Services
Abstract Views :750 |
PDF Views:474
Authors
Affiliations
1 LEAD College of Management, Palakkad, Kerala, IN
1 LEAD College of Management, Palakkad, Kerala, IN
Source
AMBER – ABBS Management Business and Entrepreneurship Review, Vol 11, No 1 (2020), Pagination: 6-24Abstract
The goal of this paper is to research the operational practices that make tech companies tick in the rising food service sector in India. As of 2018, the food supply market is estimated at over 16 billion, where more than 7 % market share is now reserved for online food delivery services. In comparison to ‘Delivery as a Service’ firms, aggregator delivery systems offer a forum for customers to browse through a range of restaurants hosted, discover restaurants and position orders. Rising incomes have stimulated the development of an increasingly healthier middle class, desiring food that can replace the nutritional value of home-cooked food. Aggressive expansion initiatives have not been as rewarding elsewhere in the food service sector (with several supermarket distribution providers shutting down operations in 2015-2016). However, the outlook seems brighter for the online food industry, as India is catching up with established markets (where online food orders reach 30% of market share) and started to focus more on food aggregator businesses as it is growing all along with huge customer base by exceeding their expectations and creating huge reputation as among themselves as a Food Aggregators by making use of the technology as a most vibrant tool towards their success strategies.Keywords
Food Aggregator Services, Swiggy, Zomato, Food Panda, Online Food Ordering, Etc.Full Text
- A Contemporary View on Employee Training and Development that Plays a Strategic Role in Organisational Performance at a Service-Based Firm
Abstract Views :214 |
PDF Views:131
Authors
Affiliations
1 Sharda University, UZ
1 Sharda University, UZ
Source
AMBER – ABBS Management Business and Entrepreneurship Review, Vol 13, No 2 (2022), Pagination: 19-27Abstract
The employee training and development on the organizational effectiveness is investigated. The study establishes the association among training and development and organizational efficiency to highlight the advantages of training and development at service based firm; and to measure the effect of training and development in organizational efficiency. The data is collected by a structured questionnaire was distributed to the employees in the service based firm and the sample size (N=100) is collected. The research concluded that increasing job satisfaction and reducing the turnover of employees benefit training and development. The study’s result may be helpful in implementing successful workforce development programs that foster cherished ideals of the company. Due to time constraint it was not possible to interact with employees in detail. The answers given by the respondents may be biased due to the disinterest on their part.Keywords
Employee Training and Development, Organizational Effectiveness, Organizational Performance, Organizational Sustainability, Etc.Full Text
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