Asian Journal of Management

Abstract

In the recent years, the word productivity has gained popularity in the business world and it is no longer a secret that productivity is positively linked to the Work-Life Balance (WLB) situation of the concerned employees. Hotel industry is characterized by provision of services round the clock. Moreover, due to the seasonal nature of hotel business and high attrition rate in the industry, hotels face manpower shortage. This situation forces the employees to take up the extra load by working for long hours and sometimes their duties are stretched to 16 to 24 hours at a go. This factor has a great negative impact on the WLB situation of the employees since they do not get sufficient time for their personal and social commitments. They are thus trapped in scheduling conflicts and feel the pressure of multiple roles.

This study is aimed at analyzing the work-life balance situation of the Indian hotel employees and its impact on employee productivity. In an effort to do so, a survey in the form of a questionnaire and interviews was conducted from the sample comprising of 200 hotel employees from the management and the associates categories to understand their views on the subject. The responses received were represented graphically and analyzed using basic analytical tools.

The findings of his research suggest that the hotel industry is concerned about the issue related to WLB of its employees; however, the measures taken to improve the situation are not very effective. Employment practices pertaining to areas of WLB are rated as second most important on the basis of its ability to enhance employee productivity in hotels.

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