Asian Journal of Management

Vinod N. Sayankar ¹

Affiliations
1 Sankalp Business School, Vadgaon ( Bk) Ambegaon (Bk) Pune - 41, IN

Abstract

Today's challenge for business is to produce quality products in an organized and capable way. Quality is one of the four key objectives in operations management along with cost and delivery of goods. Quality goods can provide an organization with competitive edge. Good quality can reduces costs due to rework, scrap and product or shipment returns. Quality goods increases productivity and hence profits, other measures of progress such as brand image and product image. The total cost of quality can be minimized by observing the relationship between cost of quality and degree of conformance to customer requirements. Reduction in cost of quality can give the organization tangible and intangible benefits.

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Vinod N. Sayankar ¹

Affiliations
1 Sankalp Business School, Vadgaon (Bk) Behind Sinhgad Campus Ambegaon (Bk) Pune - 41, IN

Abstract

Organizations are becoming increasingly aware of the importance of quality in maintaining competitive advantage. Total Quality Management has been a demand for business during the last decade and the whole issue of quality has received massive attention in business. Quality in services is basically a customer oriented phenomenon. The quality of service delivery results in customer satisfaction and their retention as it reinforces the perception that the value of the service received is greater than the price paid for it. Quality in private bus services plays an important role. Customer's expectation is high in getting quality service in this type. Customers are not expecting comfort but also demand various facilities requirements. Survey has been done of various transport bus operators.

Keywords

Total Quality Management, Service Delivery, Customer Satisfaction

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Vinod N. Sayankar ¹

Affiliations
1 Sankalp Business School, S.No. 9/1/1 Ambegaon (Bk) Behind Sinhgad College, Vadgaon (Bk), Pune - 411041, IN

Abstract

An attitude is an expression of favor or disfavor towards a person, place, thing, or event. Attitudes help supply standards and frames of reference that allow people to organize and explain the world around them. Attitudes drive behavior and can be formed from a person's past and present. Attitude is also measurable and changeable as well as influencing the person's emotion and behavior. Factors that determine person's attitude are Environment, Experience and Education. Benefits of positive attitude make a pleasing personality. Attitude is energizing and increase people's enjoyment of life. Attitudes help people maintain a stable, organized and meaningful structure of their world. Human resource professional are saying that happy employees are productive employees. If employee's shows a good attitude their co-employees will as well making it easier to communicate and get along in the workplace. If a person wants to live longer, healthier lives then that person need to develop and maintain a positive attitude. Employees are increasingly important for organizational success, growth and competitiveness. An organization has to take care for their employees by keeping their moral high, increasing motivation and applying rewards system.

Keywords

Attitude, Productive Employees, Organizational Success, Competitiveness.

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