Avahan: A Journal on Hospitalty and Tourism

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Measuring Service Quality in Restaurants of Jharkhand Using Dineserv Model


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1 Department of Hotel Management & Catering Technology, Birla Institute of Technology, (Deemed University), Mesra, Ranchi, Jharkhand-835215, India
     

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A Restaurant can be understood as a business establishment which prepare and serve food and drink to the customer in return of money. However, the history of Restaurant can be traced back to 18th century in France. The word restaurant itself is derived from the French word restaurer which means to restore. Earlier restaurant were place to sell restaurant (which means meat base consommé [clear soup] intended to restore a person's strength) to people who were ill. The French revolution launched the modern restaurant industry and now we have numerous restaurants serving various cuisines and making it a place to enjoy the meal rather than restoring the strength.
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  • Measuring Service Quality in Restaurants of Jharkhand Using Dineserv Model

Abstract Views: 276  |  PDF Views: 1

Authors

Praveen Srivastava
Department of Hotel Management & Catering Technology, Birla Institute of Technology, (Deemed University), Mesra, Ranchi, Jharkhand-835215, India

Abstract


A Restaurant can be understood as a business establishment which prepare and serve food and drink to the customer in return of money. However, the history of Restaurant can be traced back to 18th century in France. The word restaurant itself is derived from the French word restaurer which means to restore. Earlier restaurant were place to sell restaurant (which means meat base consommé [clear soup] intended to restore a person's strength) to people who were ill. The French revolution launched the modern restaurant industry and now we have numerous restaurants serving various cuisines and making it a place to enjoy the meal rather than restoring the strength.