![Open Access](https://i-scholar.in/lib/pkp/templates/images/icons/fulltextgreen.png)
![Restricted Access](https://i-scholar.in/lib/pkp/templates/images/icons/fulltextred.png)
Application of TQM in Resolving e-Commerce Challenges
e-Commerce is facing a number of challenges today. Although, the future of retailing in India lies in e-Commerce, its current penetration is not encouraging. The giants and the pioneers in e-Commerce are struggling today with a number of issues. These issues and many other challenges can be resolved with the help of the doctrine of TQM. The study addresses to various quality issues of the web sites which are neglected to fulfil the requirements of the customers, and propose Total Quality Management (TQM) implementation as the best solution to sort out the issues.
Keywords
TQM, e-Commerce, Penetration, Security, Internet Users & Consumers.
User
Font Size
Information
- Ross A.M., Rhodes D.H.(2008), “Defining Changeability: Reconciling Flexibility, Adaptability, Scalability, Modifiability and Robustness for Maintaining System Lifecycle Value”, Systems Engineering, 2008 Edition, Wiley Publications.
- Gyoker I. and Finna H.(2010), “Social Domain”, International Cross-Industry Journal, Vol. 5 (2), pp 55-58.
- Feniosky P.M. and Chaudhary K.K.(2001), “WebCentric Framework for Secure and Legally Binding Electronic Transactions in Large-Scale A/E/C Projects”, Journal of Computing in Civil Engineering, Vol. 15, pp 248-258.
- Aashit S. and Parveen N.(2005), “Legal Issues of E-Commerce”, Nishith Desai Associates, pp 3-19.
- Legal News and Guidance Pinsent Masons(2012), “Selling financial Services Online – Legally”, http:// www.out-law.com/page-475.
- Besterfield D., Besterfield C.M. (2003), “Total Quality Management, Third Edition”, Professor Emeritus, Southern Illinois University, Pearson Education.
- Spiekermann S.(2008), “E-privacy in 2nd Generation E-Commerce: Privacy Preferences versus actual Behavior”, The School of Business and Economics, Hamboldt Univerity, Germany.
- Jain S.R. and Kapoor B.(2012), “E-Commerce in India – Boom and the Real Challenges”, VSRD International Journal of Business & Management Research, Vol. 2 (2), pp 47-53.
- .Lazar J., Jones A.(2004), “User Frustration with Technology in the Workplace”, Human-Computer Interaction Lab Publication, Behavior and Information Technology, Vol. 25 (3), pp 239-251.
![](https://i-scholar.in/public/site/images/abstractview.png)
Abstract Views: 311
![](https://i-scholar.in/public/site/images/pdfview.png)
PDF Views: 105