A Replicated Assessment of the Critical Success Factors for the Adoption of Mobile Government Services: The Case of Jordan

Previous research indicates that there is a failure in the adoption of e-government services to citizens as planned in the context of developing countries. Obstacles behind this failure are varied, including sociocultural, economic and technical obstacles. But with recent advances in mobile technologies as well as the pervasive penetration of mobile phones, governments in developing countries including Jordan have been able to overcome most of these obstacles through the so-called mobile government (or m-government). This has provided an alternative channel for governments to improve the interaction with their citizens, as well as the quality of services provided to them. Accordingly, the exploration of the factors that affect the adoption of m-government services would reduce the gap between government strategies and policies relating to the development of m-government services on the one hand, and the perceptions of citizens on the other hand, allowing for a better understanding of citizens' needs and priorities that must be taken into account by the governments in order to ensure the success of such services on a large scale. This research is based on a re-evaluation of the empirical results of a comprehensive study conducted by Susanto and Goodwin (2010), which concludes that there are fifteen factors that are likely to affect citizens in 25 countries around the world to adopt SMS-based e-government services, but in the context of a different country in the Arab world, namely Jordan.