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SAAS Quality - A Method for Quality Evaluation of Software as a Service (SAAS)


Affiliations
1 Institute of Mathematical Sciences, Federal University of Minas Gerais, Brazil
2 Department of Computer Science, Federal University of Lavras, Brazil
3 Department of Information, Federal University of Parana, Brazil
 

The market for software products offered as a service (SaaS) is growing steadily and has attracted suppliers from different segments of the global IT market. However, the use of the SaaS products brings a range of challenges, both in the organizational, cultural and technological areas. A difficulty that exists today is the lack of methods and models for assessing the quality of these products. This document presents a method to assess the quality of a software product offered as a service, named SaaSQuality. The proposed method has a quality model appropriate to the SaaS context, based on standards and models of software quality (ISO 9126) and models for IT management (ITIL and COBIT). The experimental results obtained through a case study show that the method offers suitable assessment practices for Software as a Service.

Keywords

Software Quality, Software as a Service, Quality Management Services, Methods of Evaluation, Models for IT Management.
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  • SAAS Quality - A Method for Quality Evaluation of Software as a Service (SAAS)

Abstract Views: 347  |  PDF Views: 193

Authors

Nemesio Freitas Duarte Filho
Institute of Mathematical Sciences, Federal University of Minas Gerais, Brazil
Clarindo Isaias Pereira da Silva e Padua
Institute of Mathematical Sciences, Federal University of Minas Gerais, Brazil
Paulo Henrique de Souza Bermejo
Department of Computer Science, Federal University of Lavras, Brazil
Andre Luiz Zambalde
Department of Computer Science, Federal University of Lavras, Brazil
Urlan Salgado de Barros
Department of Information, Federal University of Parana, Brazil

Abstract


The market for software products offered as a service (SaaS) is growing steadily and has attracted suppliers from different segments of the global IT market. However, the use of the SaaS products brings a range of challenges, both in the organizational, cultural and technological areas. A difficulty that exists today is the lack of methods and models for assessing the quality of these products. This document presents a method to assess the quality of a software product offered as a service, named SaaSQuality. The proposed method has a quality model appropriate to the SaaS context, based on standards and models of software quality (ISO 9126) and models for IT management (ITIL and COBIT). The experimental results obtained through a case study show that the method offers suitable assessment practices for Software as a Service.

Keywords


Software Quality, Software as a Service, Quality Management Services, Methods of Evaluation, Models for IT Management.