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Jeeradist, Thongchai
- Using Airport Collaborative Decision making (A-CDM) Network to Improved Aviation Industry Service Quality
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Authors
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1 Aviation Personnel Development Institute, Kasem Bundit University, Bangkok, TH
1 Aviation Personnel Development Institute, Kasem Bundit University, Bangkok, TH
Source
AIRCC's International Journal of Computer Science and Information Technology, Vol 15, No 1 (2023), Pagination: 69-81Abstract
The airport collaborative decision-making (A-CDM) network brings together airports, airlines, and air navigation service providers to share timely and accurate information in order to facilitate optimal decision-making, plan operations and improve air traffic management. Research found that aviation service quality can be improved by integrating the A-CDM network and SERVQUAL together with Kano’s model to enhance service quality and improve network operational efficiency. The theory and methods of the A-CDM network combined with information technology and process innovation can maximise the serviceability of the aviation industry to improve network operation at the airport concerned.Keywords
Airport Collaborative Decision-Making (A-CDM), SERVQUAL, Kano’s Model, Service Quality, Aviation Industry Network Operations.Full Text
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