User Satisfaction Level Infrastructure Service Assessment Using Indicators for EWS Housing

There are many areas in many cities of India having a lack of service in infrastructure. The absence of some basic facilities like water supply, sewerage, health, transportation, electricity and solid waste directly affects the life of people. Government always attempts to improve the lives of individuals by enhancing infrastructure service. Economically weaker section citizens (resettled) also use all services. Many people of EWS housing are suffering from health related problems, transportation-related issue, and many other problems. It is important to identify and monitor the level of service of infrastructure provided by the Government in EWS housing. This paper seeks to focus on assessment of infrastructure service in EWS housing. The main objective of this research paper is to study present scenario of infrastructure service and actual requirements of service in EWS housing located in Kosad and Bhestan of Surat city(Gujarat State, India). An indicator development based analysis was performed over a pilot survey that revealed around 68% and 36% indicators have positive results regarding water quality in Kosad and Bhestan Awas respectively. The Analysis of sewerage infrastructure service and solid waste service indicates that around 88% and 96%indicators are positive regarding overall service in Kosad and Bhestan Awas respectively. Around 36% and 12% indicators are positive regarding vehicle parking facility in Kosad and Bhestan Awas respectively. Analysis of health infrastructure service shows that 60% indicator is positive regarding overall health service in Bhestan Awas.