Service Sector Performance Management through Six Sigma

There is still no universal definition for Six Sigma because it has yet to be referred to all practitioners and academics.  Its philosophies have been defined with respect to its statistical prowess while at the same time some definitions try to relate its business applications more apparent. No matter which way a researcher tries to define Six Sigma, it is a methodology using different approaches to come up with the same goal.  Determination of Critical Success Factors is the key to implement Six Sigma. This paper provides opportunity for understanding the concept of Six Six Sigma and its implementation in the service sector. Studies on factors influencing service sector performance management using six sigma are reviewed.