International Journal of Innovative Research and Development

Abstract

In a typical organizational working environment, it is imperative for organization to retain staff and ensure their effectiveness. Organizations are always established to achieve specific goals and such goals are tied to various degrees on staff motivation, retention, and efficiency among other things. Corporate entities especially in the hotel industry are facing a lot of problem in terms of employee turnover. Despite the centrality of motivation as a vital tool in employee’s turnover and productivity, it is often underutilized by most managers in workplace. Unmotivated employees are likely to spend little or no effort in their jobs, avoid the workplace as much as possible, produce low quality work and finally exit the organization. On the other hand, employees who feel motivated to work are likely to be persistent, creative and productive, turning out high quality work that they willingly undertake.

There is a need to examine the impact of motivational factors that will ensure employees efficiency and retention as well as quality service in the hotel industry. This paper examines and tries to compare the views of employees working in different hotels of Kolkata. This research is empirical in nature and is based on primary data collected directly from the concerned employees by means of interview and questionnaire to rate various criterion. The data so collected has been subjected to reliability tests and analyzed using SPSS 16.0. This study will help employers to understand employee needs and plan welfare and development activities more in line with employee requirements in order to increase efficiency and decrease attrition rates.

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