Assessment of Primary Health Center Services and Client's Satisfaction

Patients' satisfaction is a valuable tool to assess the quality service of primary health care hospital. The study aimed at assessing the satisfaction level of patients among health care services provided by various primary health centers. Cross-sectional study was conducted in the study. The primary data was collected from the respondents of ten primary health centers out of seventy four primary health center located in Erode district. The ten primary health centers were chosen randomly. Field survey method was employed to collect first hand information. For this purpose, a well structured questionnaire was used as a tool for collecting the pertinent data from the 300 sample respondents. The respondents were selected by using simple random sampling method from the select primary health centers. The result indicated that the facility'24 hours medical care service' is found to be the most satisfactory item among the various services and facilities offered by the primary health centers made by the respondents with the highest mean rating of 4.46. The study concluded that the policy makers should take necessary steps to solve the problems of patients with providing more satisfaction and to retain them with primary health center.