(In) Effectiveness of ERP at Pristine Packaging

Enterprise resource planning (ERP) software integrates all functional areas of an organization. It is a business process management software that provides an integrated view of core business processes using common databases. It enables real-time availability of information related to entire organization thus paving the way for faster and scientific decisions. However, ERP implementation and subsequent upgradation necessitate a significant quantum of resources which can take place only with sincere commitment from top management. Researches prove that more than 50% ERP implementation do not succeed due to various reasons i.e. people, process and technological. In majority of such failures, people and process issues cause more failure than technological reasons.

Case '(In) Effectiveness of ERP at Pristine Packaging' highlights one such failed (at least partially) implementation in a medium scale manufacturing firm. Deeper analysis of case substantiates the above conclusion that predominant factors for ERP failure are people and processes. Case also raises questions as to what business and technical strategies can be adopted by the management of PPIP at this stage when new ERP i.e. Microsoft Dynamics exhibited only 20% improvement over the previous ERP - Microsoft Navision.