ICTACT Journal on Management Studies

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

Problems Faced by the Passengers in Southern Railways with Special Reference to Erode City


Affiliations
1 Department of Commerce, Kongu Arts and Science College, India
2 Department of Commerce, N.K.R. Government Arts College for Women, India
     

   Subscribe/Renew Journal


Trains are perhaps the most reliable form of transport. They are not only cheap but are also very convenient for long distances. Everyday hundreds of commuters board the trains to reach various destinations. Some people even consider them to be a blessing given the increasing frequency in the number of traffic jams. However, this efficient system of transportation too has some disadvantages. This study deals the problems faced by the passengers while travelling in train and at stations. The findings of the study revealed that poor toilet maintenance and late arrival of train are causing inconveniences to the public. The study concludes that Indian Railway has to take steps to set right the passengers’ inconvenience.

Keywords

Passengers, Railways, Passengers’ Inconvenience, Public, Transportation.
Subscription Login to verify subscription
User
Notifications
Font Size

  • Panduranga Rao and B. Ramlal, “Factors Influencing the Transport Behaviour of Man”, Journal of Transport Management, pp. 15-21, 1984.

  • Zhang Ning, “A Railway Service close to People’s Lives”, Japan Railway and Transport Review, Vol. 11, No. 4, pp. 25-37, 1996.

  • P. Sekaran, “Public Complaints in Southern Railway”, Ph.D Dissertation, Madras University, 2006.

  • M.K. Durgamani, R. Renuka and M. Ganesan, “A Study on Passenger Satisfaction in Train Travel with Special reference to Kumbakonam Station in Tamil Nadu”, Indian Journal of Applied Research, Vol. 3, No. 4, pp. 333-335, 2013.

  • A. Sheeba and K. Kumuthadevi, “Service Quality of Southern Railways Satisfaction on Facilities: Kerala Passengers Perspective”, International Journal of Business and Management Invention, Vol. 4, No. 10, pp. 29-33, 2015.

  • P. Premsanthi and M.Sivakami, “A Study on Train Passengers Satisfaction and problems of Ticket Reservation in Erode District”, International Journal of Innovative Research in Management Studies, Vol. 1, No. 10, pp. 72-78, 2016.

  • G. Rajeshwari and D. Elangovan, “Problems Faced by the Passengers of Indian Railways-A Study in Salem Division of Southern Railway Zone”, Global Journal of Commerce and Management Perspective, Vol. 3, No. 4, pp. 196-200, 2014.

  • Kokku Randheer, Ahmed A. AL-Motawa and J. Prince Vijay, “Measuring Commuters Perception on Service Quality using SERVQUAL in Public Transportation”, International Journal of Marketing Studies, Vol. 3, No. 1, pp. 21-34, 2011.

  • G. Raghuram and Rachna Gangwar, “Marketing Strategies for Freight Traffic on Indian Railways-A Systems Perspective”, Technical Report, Indian Institute of Management, Ahmedabad, pp. 1-23, 2007.

  • Lauren J. Thomas, Daniel J.A. Rhind and Katie J. Robinson, “Rail Passenger Perceptions of Risk and Safety and Priorities for Improvement”, Cognition, Technology and Work, Vol. 8, No. 1, pp. 67-75, 2006.

  • Patel Hasmukh, “Improving Railway Security through Public Participation”, Management in Government, Vol. 38, No. 4, pp. 43-57, 2007.


Abstract Views: 264

PDF Views: 0




  • Problems Faced by the Passengers in Southern Railways with Special Reference to Erode City

Abstract Views: 264  |  PDF Views: 0

Authors

D. Anbupriya
Department of Commerce, Kongu Arts and Science College, India
S. Subadra
Department of Commerce, N.K.R. Government Arts College for Women, India

Abstract


Trains are perhaps the most reliable form of transport. They are not only cheap but are also very convenient for long distances. Everyday hundreds of commuters board the trains to reach various destinations. Some people even consider them to be a blessing given the increasing frequency in the number of traffic jams. However, this efficient system of transportation too has some disadvantages. This study deals the problems faced by the passengers while travelling in train and at stations. The findings of the study revealed that poor toilet maintenance and late arrival of train are causing inconveniences to the public. The study concludes that Indian Railway has to take steps to set right the passengers’ inconvenience.

Keywords


Passengers, Railways, Passengers’ Inconvenience, Public, Transportation.

References