ICTACT Journal on Management Studies

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A Study on Impact of Top Management Commitment on ISO 9001 Standard in Manufcturing Organisations


Affiliations
1 Department of Post Graduate Studies, Visvesvaraya Technological University, India
2 Department of Master and Business Administration, Gogte Institute of Technology, India
     

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Effect of Top Management Commitment on successful implementation of ISO 9001 standard happens when top level senior managers are committed to identify customer needs and satisfying them. Understanding the importance of quality management system in general and ISO 9001 standard in particular is very essential and more useful for manufacturing organizations. This study tried to explore the relationship between top management commitment (TMC) and ISO 9001 standard. TMC and critical factors of ISO 9001 standard were measured using self-administered questionnaire. The results found that there was a positive and significant correlation between TMC and ISO 9001 standard. However, the study did not report significant association between TMC and continuous improvement of ISO 9001 standard. TMC significantly predicted ISO 9001 standard. The way top management responds to the implementation of ISO 9001 standard affects the overall objectives of the organization.

Keywords

Top Management Commitment, Customer Focus, Continuous Improvement, Supplier Relationships, ISO 9001 Standard.
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  • A Study on Impact of Top Management Commitment on ISO 9001 Standard in Manufcturing Organisations

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Authors

S. R. Bharamanaikar
Department of Post Graduate Studies, Visvesvaraya Technological University, India
Suryakumar N. Khanai
Department of Master and Business Administration, Gogte Institute of Technology, India

Abstract


Effect of Top Management Commitment on successful implementation of ISO 9001 standard happens when top level senior managers are committed to identify customer needs and satisfying them. Understanding the importance of quality management system in general and ISO 9001 standard in particular is very essential and more useful for manufacturing organizations. This study tried to explore the relationship between top management commitment (TMC) and ISO 9001 standard. TMC and critical factors of ISO 9001 standard were measured using self-administered questionnaire. The results found that there was a positive and significant correlation between TMC and ISO 9001 standard. However, the study did not report significant association between TMC and continuous improvement of ISO 9001 standard. TMC significantly predicted ISO 9001 standard. The way top management responds to the implementation of ISO 9001 standard affects the overall objectives of the organization.

Keywords


Top Management Commitment, Customer Focus, Continuous Improvement, Supplier Relationships, ISO 9001 Standard.

References