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Mankar, Dhananjay
- Socio-Cultural Dimensions of Public Health
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Authors
Affiliations
1 Assistant Professor, School of Health Systems Studies, Tata Institute of Social Sciences, Mumbai, IN
2 PGDWASH student, Tata Institute of Social Sciences, Tuljapur, IN
1 Assistant Professor, School of Health Systems Studies, Tata Institute of Social Sciences, Mumbai, IN
2 PGDWASH student, Tata Institute of Social Sciences, Tuljapur, IN
Source
The Indian Practitioner, Vol 74, No 11 (2021), Pagination: 7-9Abstract
Traditional beliefs and practices related to health are prevalent in every society. Medical and clinical research are significant for understanding health and illness of a person. But at the same time, the socio-cultural factors which are shaped by the culture in which one lives play a crucial role in understanding health in a holistic manner. The risk of illness is increased by many social and cultural factors and it directly or indirectly influences the way a person defines and treats illness. Hence, individual behaviour related to health is determined more or less by social and cultural differences among the individuals. The objective of this article is to understand the socio-cultural aspects influencing health. It concludes how socio-cultural factors influencing the health seeking behaviour of the population play a vital role in public health.Keywords
Coping Skills, Culture, Health Approaches, Health Equity, Health Seeking Behaviour, Medical Anthropology, Patient Focused Communication, Psychosocial Factors.
References
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- Healthcare Workers Satisfaction and Patients’ Satisfaction : An Effort to Find out Linkage
Abstract Views :119 |
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Authors
Affiliations
1 Centre for Hospital Management, School of Health System Studies, Tata institute of Social Sciences, IN
2 Mumbai campus, Masters of Public Health, Social epidemiology, School of Health System Studies, Tata institute of Social Sciences, IN
3 Mumbai Campus, Masters of Hospital Administration, School of Health System Studies, Tata institute of Social Sciences, IN
1 Centre for Hospital Management, School of Health System Studies, Tata institute of Social Sciences, IN
2 Mumbai campus, Masters of Public Health, Social epidemiology, School of Health System Studies, Tata institute of Social Sciences, IN
3 Mumbai Campus, Masters of Hospital Administration, School of Health System Studies, Tata institute of Social Sciences, IN
Source
The Indian Practitioner, Vol 75, No 8 (2022), Pagination: 22-26Abstract
Background: Patient satisfaction is the real testimony to the efficiency of hospital administration. A patient is the ultimate consumer of the hospital. Therefore, patient satisfaction has become increasingly popular as a critical component in measuring the quality of care. Literature suggests the significant impact of employee satisfaction on patient satisfaction. Thus, the study’s objective is to determine the level of patient satisfaction towards OPD services with reference to Employee Satisfaction.
Materials and Methods: Descriptive and analytical research designs were used to conduct the study. A stratified random sampling technique was used while selecting the samples. Twenty-five employees were interviewed according to a structured questionnaire. A patient satisfaction level questionnaire was administered to a sample of 50 patients. Descriptive statistics were used to express the categorical variables.
Results: Patient feedback findings bring out positive responses from over 70% of the patients on this aspect. 56% reacted average/unhappy with the overall experience about referring the hospital. Employee satisfaction findings highlight dissatisfaction among hospital employees on the grounds of exploiting work atmosphere, inadequate training provision, being overloaded, recognition of efforts, and lack of support from a supervisor. Positive feedback was obtained on the grounds of effective communication by the management, knowledge about the job profile, and training and development.
Conclusion: Assessment of patient satisfaction can improve service quality. By viewing employees as ‘internal customers,’ efforts to create higher employee satisfaction can have desirable outcomes on enhanced care quality and increased patient satisfaction.
Keywords
Patient Satisfaction, Patient Experience, Employee Satisfaction, Out-Patient Department.References
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- Al-Abri R, Al-Balushi A. Patient satisfaction survey as a tool towards quality improvement. Oman Med J. 2014;29(1):3-7.
- Pradhan SK, Sahu DP, Sahoo DP, Singh AK, Patro BK, Mohanty S. Experience from a COVID-19 screening centre of a tertiary care institution: A retrospective hospital-based study. Journal of Family Medicine and Primary Care. 2021;10(8):2933-2939.
- Kiran Kumar MV, Jawahar SKP. A study on the level of patient satisfaction on OPD services using standard indicators in a tertiary care teaching hospital, AIIMS Bhubaneswar. International Journal of Scientific Research. 2020;9(1):32-35.
- Nilakantam SR, Madhu B, Prasad MC, Dayananda M, Basavanagowdappa H, Bahuguna J, Rao JN. Quality improvement project to assess patient satisfaction towards outpatient services of a tertiary care teaching hospital, South India-A cross-sectional study. Ann Afr Med. 2021;20(3):198-205.
- Sharma A, Kasar, P, Sharma R. Patient satisfaction about hospital services: a study from the outpatient department of tertiary care hospital, Jabalpur, Madhya Pradesh, India. National Journal of Community Medicine. 2014;5(2):199-203.
- Tan HH, Foo MD, Kwek MH.The effects of customer personality traits on the display of positive emotions. Academy of Management Journal. 2004;47(2):287-296.
- Abramowitz S, Coté AA, Berry E.Analyzing patient satisfaction: a multianalytic approach. QRB Qual Rev Bull. 1987;13(4):122-130.
- Pauli G, Martin S,Greiling D. The current state of research of word-of-mouth in the health care sector. Int RevPublic Non-profit Mark.2022; 8:1-24.
- The Unseen Cord of Relationship between Yoga and Nutrition in Health
Abstract Views :115 |
PDF Views:0
Authors
Affiliations
1 Centre for Hospital Management, School of Health Systems Studies, Tata Institute of Social Sciences, Mumbai, IN
2 Master in Public Health (Health Administration), Tata Institute of Social Sciences, Mumbai, IN
1 Centre for Hospital Management, School of Health Systems Studies, Tata Institute of Social Sciences, Mumbai, IN
2 Master in Public Health (Health Administration), Tata Institute of Social Sciences, Mumbai, IN
Source
The Indian Practitioner, Vol 75, No 9 (2022), Pagination: 18-22Abstract
In today’s era, innovation and technology have become the major factors responsible for a sedentary lifestyle, due to which people face a lot of challenges physically, mentally, and socially. The primary reason is their eating habits followed by their sleep cycle. Because of a sedentary lifestyle, a range of diseases has been encountered daily, like cardiovascular diseases, cancer, psychological disorders, eating disorders etc. To overcome this problem, yoga which is also considered complementary medicine, has been proposed as a new approach for treatment of many disorders. Yoga substantially means connectivity and continuity. It is a mind and body-based technique which can be effective in achieving therapy goals when practiced regularly. It recharges the body with cosmic energy and helps to attain bodily equilibrium, harmony, and promotes self-healing of an individual. The role of yoga and nutrition in health is also elaborated on. The review is based on secondary data collected from research papers, international journals, newspaper articles, and systematic reviews regarding basic standardized knowledge about the importance of yoga and nutrition. Since lifestyle-related diseases are alarmingly high in the modern world, chronic diseases, obesity, type 2 diabetes, cancer, and cardiovascular diseases are associated with lifestyle-related health behaviours which include diet, physical activity, smoking, alcohol consumption, sedentary lifestyle. These are some factors that have contributed to morbidity and mortality over the years. This article also talks about the role of nutrition in health and some effective approaches to implementing yoga to protect the health of an individual.Keywords
Yoga, Lifestyle Related Health Behaviours, Complementary Medicine, Mind and Body Techniques, Nutrition Disorders.References
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- Banerjee S. The Essence of Indian Indigenous Knowledge in the perspective of Ayurveda, Nutrition, and Yoga. Research & Reviews in Biotechnology & Biosciences. 2020;7(2): 20–27.
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- Jahanbin E. Yoga Therapy and Eating Disorders. Caspian Journal of Health Research. 2019;4(1):21-27. DOI: 10.29252/cjhr.4.1.21
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