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A Perception Study on Public Response to E-Service Delivery in Bangladesh


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1 Department of Public Administration, University of Chittagong, Chittagong-4331, Bangladesh
     

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Like others, Bangladesh government has taken initiative to deliver government services electronically in addition to traditional format. At present, Bangladesh is implementing e-govemment scheme under a political vision—Digital Bangladesh. The National ICT Policy of the country is also very much specific in spelling out the actors, allotted time-periods, and outcomes. Such endeavor is providing citizens with the convenience of receiving government information and services on their own terms, which has brought a key change in the government-citizen interactions. This study, therefore, intends to find the perception of citizens about the electronic delivery of services comparing it to the traditional format using mass-user survey. The findings indicate that occupational track affects the perception. The paper concludes that most of the stakeholders in Bangladesh favor the electronic format over the conventional one regarding efficiency in service delivery.

Keywords

E-service Delivery, Bangladesh, Public Perception, Digital Bangladesh, ICT Policy, E-govemment.
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  • A Perception Study on Public Response to E-Service Delivery in Bangladesh

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Authors

Sadik Hasan
Department of Public Administration, University of Chittagong, Chittagong-4331, Bangladesh

Abstract


Like others, Bangladesh government has taken initiative to deliver government services electronically in addition to traditional format. At present, Bangladesh is implementing e-govemment scheme under a political vision—Digital Bangladesh. The National ICT Policy of the country is also very much specific in spelling out the actors, allotted time-periods, and outcomes. Such endeavor is providing citizens with the convenience of receiving government information and services on their own terms, which has brought a key change in the government-citizen interactions. This study, therefore, intends to find the perception of citizens about the electronic delivery of services comparing it to the traditional format using mass-user survey. The findings indicate that occupational track affects the perception. The paper concludes that most of the stakeholders in Bangladesh favor the electronic format over the conventional one regarding efficiency in service delivery.

Keywords


E-service Delivery, Bangladesh, Public Perception, Digital Bangladesh, ICT Policy, E-govemment.

References