International Journal of Reviews and Research in Social Sciences

Abstract

The objective of the Consumer Protection Act, 1986 to provide speedy, simple and inexpensive redressal of consumer disputes has, therefore, been accomplished by the established of three-tier system for the redressal of grievances under the Act. Hence, in the present study entitled "Awareness of Consumer Rights and Responsibilities among Working and Non Working Women of Kanpur Nagar" efforts were made to assess the awareness and adoption practices consumer rights and responsibilities of working and non working women. Descriptive research design was used and data was collected on 120 working and 120 non-working women from 1^st, 3rd, 4th and 5^th zone of Kanpur Nagar. Pre-structured interview schedule was administered for data collection. Data on awareness of consumer protection act 1986 was collected by using Robert B. Frary 1996 Three-point scale. Analysis of data reveals that about CPA most of the working women were aware that compensation can be claimed for the loss (rank I) and non - working women knows simple formalities to file complaint (rank I). Most of working women and non-working women know that this act protect against misleading advertisement (rank I) and poor after sale service (rank II) whereas they are least aware about deficiency of product and service. For redressal majority were aware about complaining to manufacturer (rank I) and ranked awareness about wool mark first.

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