Impact Assessment of E-Governance Projects-A Select Case of E-Mitra in South Rajasthan

India suffers from slow economic growth with less technology penetration. Government is using Internet and Communication Technology (ICT) as an opportunity to improve transparency and responsiveness towards delivery of services to its major stakeholder i.e. citizens. For future sustainability of e-governance projects, assessment of impact of these citizen centric services is important and should not be a onetime affair. The present study attempts to conduct an impact assessment of a G2C service called e-mitra in Rajasthan in comparison with manual delivery system. Results show that e-delivery system increases the responsiveness and transparency in system with low level of corruption but citizen rate e-mitra service low in the dimension of data security and complaints-handling mechanism. Citizen has negative perception towards scope of e-govemance service but desire more investment in e-govemance services. Research findings assist Government to diversify and simplify the process of delivery and provide insight in terms of impact, sustainability and scalability of project.