Open Access Open Access  Restricted Access Subscription Access

Organizational Trust and Job Satisfaction:Analyzing Gender as a Moderator


Affiliations
1 Institute of Productivity & Management, Resource House, Institutional Area, Gomti Nagar, Lucknow 226010, India
 

Organizational trust is one of the most fundamental concepts in evoking positive work related attitude among employees. Trust is a formidable building block between employee and organization. This study examines the relationship between organizational trust and job satisfaction, which is considered as one of the most critical work attitude in an organization. It also examines the role of gender as a moderator between organizational trust and job satisfaction. Data is collected from National Capital Region (NCR) of India. The respondents were part of organizations that come under the umbrella of Tourism industry. Statistical techniques like simple linear equation and hierarchical multiple regression were used to find the results. The results indicate that trust significantly predicts job satisfaction and gender moderates their relationship. The outcomes are discussed and scope for further research is delineated.

Keywords

Organizational Trust, Job Satisfaction, Gender, Moderator.
User
Notifications
Font Size

  • Aryee, S. A., P. Budhwar, and Z. Chen. 2002. 'Trust as a Mediator of the Relationship between Organizational Justice and Organizational Outcomes: Test of a Social Exchange Model.' Journal of Organizational Behavior 23:267–85
  • Babin, B. J. & Boles, J. S. (1998). Employee behavior in a service environment: a model and test of potential differences between men and women. Journal of Marketing, 62(2): 77-91.
  • Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee “citizenship.” Academy of Management Journal, 26, 587-595 Bromiley, P. & L.L. Cummings. (1992). Transactions Costs in Organizations with Trust. Research Paper, Curtis L. Carlson School of Management, University of Minnesota.
  • Burt R &Knez M. (1995). Kinds of Third-Party Effects on Trust. Rationality and Society, 7(3), 255-292.
  • Callaway, Phuong L., (2007). The Relationship between Organizational Trust and Job Satisfaction, Florida – USA: Dissertation.com
  • Cammann, C., Fichman, M., Jenkins, D. and Klesh, J. 1979. The Michigan Organizational Assessment Questionnaire. Unpublished Maniscript, University of Michigan, Ann Arbor, Michigan.
  • Costigan, R. D., S. S. Ilter, and J. J. Berman. 1998. 'A Multi-Dimensional Study of Trust in Organizations.' Journal of Managerial Issues 10 (3): 303–17
  • Cummings, L.L., & P. Bromiley. (1996). The Organizational Trust Inventory (OTI): Development and Validation. In: Trust in organizations: Frontiers of theory and research. 302-330; Thousand Oaks, CA, US: Sage Publications, Inc. ISBN: 0-8039-5740-8
  • Davis, J. H., Schoorman, F. D., Mayer, R. C., & Tan, H. H. (2000). The trusted general manager and business unit performance: Empirical evidence of a competitive advantage. Strategic Management Journal, 21(5), 563-576.
  • Dyer, J. H. & Chu, W. (2003). The Role of Trustworthiness in Reducing Transaction Costs and Improving Performance: Empirical evidence from the United States, Japan, and Korea. Organization Science, 14(1), 56-68.
  • Fard,P.G&Karimi,F (2015). The Relationship between Organizational Trust and Organizational Silence with Job Satisfaction and Organizational Commitment of the Employees of University. International Education Studies; Vol. 8, No. 11; 2015 ISSN 1913-9020 E-ISSN 1913-9039 Published by Canadian Center of Science and Education
  • Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work: Test of a theory. Organizational Behavior and Human Performance, 16, 250-279
  • Hamner, W., & Smith, F. J. (1978). Work attitudes as predicton of unionization activity. joumal of Applied Psychology, 63, 415-421.
  • Hanisch, K. A., & Hulin, C. L. (1991). General attitudes and organizational withdrawal: An evaluation of a causal model. joumal of Vocational Behavior, 39, 110-128.
  • Hoppock, R. (1935). Job Satisfaction, Harper and Brothers, New York, p. 47
  • Horn, P. W. (2001). The legacy of Hulin's work on tUrnover thinking and research. In F. D. Drasgow& J. M. Brett (Eds.), Psychology of work: TheoreticaUy based empirical research (pp. 169-187). Mahwah, NJ: Erlbaum
  • Hulin, C. L., & Judge, T. A. (2003). Job attitUdes. In W. C. Borman, D. R. ligen, & R. J. Klimoski (Eds.), Handbook oj psychology: Industrial and organizational psychology (pp. 255-276). Hoboken, NJ: Wiley
  • Hulin, C. L., Romowski, M., &Hachiya, D. (1985). Alternative opportunities and withdrawal decisions: Empirical and theoretical discrepancies and an integration. Psychological Bulletin, 97, 233-250
  • Locke,E.A. (1976). The nature and causes of job satisfaction. In M.D. Dunnette (Ed.), Handbook of industrial and organizational psychology (pp.1297-1349). Chicago: Rand McNally
  • Mathieu, J. E. &Zajac, D. M. (1990). A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychology Bulletin, 108(2): 171-194
  • Miller, H. E., Katerberg, R., & Hulin, C. L. (1979). Evaluation of the Mobley, Horner, and Hollingsworth model of employee turnover. Journal of Applied Psychology, 64, 509-517
  • Organ, D. W., & Ryan, K. (1995). A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48(4): 775-802.
  • Pollock, T.G., Whitbred, R.C. & Contractor, N. (2000). Social information processing and job characteristics: A test and integration of two theories with implications for job satisfaction. Human Communication Research, 26(2): 292-330.
  • Robinson, S.L. (1996), “Trust and breach of the psychological contract”, Administrative Science Quarterly, Vol. 41, pp. 574-99.
  • Rotter, J. B. 1967. A new scale for the measurement of interpersonal trust. Journal of Personality, 35: 615-665
  • Salancik GR, Pfeffer J (1978) A social information processing approach to job attitudes and task design. Admin. Sci. Quart. 23:224–253
  • Shockley-Zalabak, P., Ellis, K., &Winograd, G. (2000). Organizational trust: What it means, why it matters? Organizational Development Journal, 18(4): 35-48
  • Thoresen, C. J., Kaplan, S. A., Barsky, A. P., Warren, C. R., & de Cherrnont, K. (2001). The affective underpinnings of job perceptions and attitudes: A meta-analytic review and integration Van
  • Dyne, L., D. Vandewalle, T. Kostova, M. E. Latham, and L. L. Cummings. 2000. ‘Collectivism, Propensity to Trust and Self-Esteem as Predictors of Organizational Citizenship in a Non-Work Setting.’ Journal of Organizational Behavior 21 (1): 3–23.
  • Williamson, O. E. 1993. Calculativeness, trust, and economic organization. Journal of Law and Economics, 30: 131-145.
  • Zaheer A., Mcevily B., &Percone V., (1998). Does trust matter? Exploring the effects Interorganizational and Interpersonal trust on performance. Organization Science, 9, 141-159
  • Zucker, L.G (1986). “Production of trust: institutional sources of economic structure, 1840-1920”, in B.M Staw and L.L. Cummings (ed). “Research in organisational behavior”, 8, 53-111. Greenwich, CT: JAI Press

Abstract Views: 270

PDF Views: 166




  • Organizational Trust and Job Satisfaction:Analyzing Gender as a Moderator

Abstract Views: 270  |  PDF Views: 166

Authors

Lalit Kumar Yadav
Institute of Productivity & Management, Resource House, Institutional Area, Gomti Nagar, Lucknow 226010, India

Abstract


Organizational trust is one of the most fundamental concepts in evoking positive work related attitude among employees. Trust is a formidable building block between employee and organization. This study examines the relationship between organizational trust and job satisfaction, which is considered as one of the most critical work attitude in an organization. It also examines the role of gender as a moderator between organizational trust and job satisfaction. Data is collected from National Capital Region (NCR) of India. The respondents were part of organizations that come under the umbrella of Tourism industry. Statistical techniques like simple linear equation and hierarchical multiple regression were used to find the results. The results indicate that trust significantly predicts job satisfaction and gender moderates their relationship. The outcomes are discussed and scope for further research is delineated.

Keywords


Organizational Trust, Job Satisfaction, Gender, Moderator.

References