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Gupta, Vibhuti
- Is it Really Good to be Emotionally Intelligent? A Review of Literature
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1 IMS Unison University, Dehradun, IN
1 IMS Unison University, Dehradun, IN
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Management Dynamics, Vol 16, No 2 (2016), Pagination: 64-83Abstract
Emotional Intelligence, as a field of study, has both proponents as well as opponents. Some researchers strongly support it while others simply reject it. The researchers, who support Emotional Intelligence, argue that it is important to be emotionally intelligent because it has direct impact in both personal as well as professional life. However, researchers who do not support it have criticised it in terms of its role, scientific validity and validity of the measurement scales. The paper, based on review of literature, throws light on arguments, both for and against Emotional Intelligence, its importance in organizations like job performance, job satisfaction, interpersonal relationships, negotiation, organisational commitment, employee engagement, leadership, organisation citizenship behaviour etc., and its importance for managers.Keywords
Emotional Intelligence, Interpersonal Relationship, Employee Engagement, Job Satisfaction, Gender, Negotiation.References
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Authors
Affiliations
1 IILM Academy of Higher Learning, Lucknow, IN
1 IILM Academy of Higher Learning, Lucknow, IN
Source
Management Dynamics, Vol 19, No 1 (2019), Pagination: 35-44Abstract
Research in Human Resource Management has proved that high growth organisations face greater challenge in HR management compared to organisations which are slow in growth. With the service sector gradually emerging as fastest growing sector, it provides challenge to the organisations providing services. Though the challenge remains there for all the sectors providing services, it poses greater challenge to the healthcare sector since the health care professionals have to work round the clock and in stressful conditions in patient care in hospitals. Hence to ensure patient satisfaction, it is important for the organisations to ensure extra role behaviours from employees which can be possible when employees feel an emotional attachment to the organisation through perceived organisational support, besides other factors. The study examines the relationship between Perceived Organisational Support on Organisational Citizenship Behaviour on Health Care and Cure Professionals. Cronbach’s alpha reliability coefficients are .943 for 5 dimensions of OCB (whole scale, 24 items), Conscientiousness .846 (5 items), Sportsmanship .810 (5 items) Civic Virtue .823 (4 items), Courtesy .823 (5 items), Altruism .823 (5 items), Perceived Organisational Support .884 (7 items).Keywords
Organisational Citizenship Behaviour, Perceived Organisational Support, Healthcare Sector, Service Sector.References
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