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Critical Success Factors (CSFs) of TQM:Review of Models, Frameworks & Findings


Affiliations
1 Dept. of Mechanical Engg., Kanpur Institute of Technology, Kanpur (UP), India
2 Dept. of Mechanical Engg., National Institute of Technology, Hamirpur (HP), India
     

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This paper represents a review of the literature on critical success factors (CSFs) of Total Quality Management (TQM) and supported by various philosophies of TQM. Such factors are considered as conducive to the success of TQM implementation. Critical Success Factors (CSFs) are internal or external factors that can seriously affect the firm for better or worse. They provide an early warning system for management and a way to avoid surprises or missed opportunities. In the context of TQM, it is essential that the organizations identify a few key critical success factors, which should be given special attention for ensuring successful implementation of TQM program. The present study will guide the researchers in selecting the reliable set of CSFs for empirical studies. Industries can benefit by adopting the results of this study for effective implementation of TQM.
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  • Critical Success Factors (CSFs) of TQM:Review of Models, Frameworks & Findings

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Authors

U. C. Jha
Dept. of Mechanical Engg., Kanpur Institute of Technology, Kanpur (UP), India
Sunand Kumar
Dept. of Mechanical Engg., National Institute of Technology, Hamirpur (HP), India

Abstract


This paper represents a review of the literature on critical success factors (CSFs) of Total Quality Management (TQM) and supported by various philosophies of TQM. Such factors are considered as conducive to the success of TQM implementation. Critical Success Factors (CSFs) are internal or external factors that can seriously affect the firm for better or worse. They provide an early warning system for management and a way to avoid surprises or missed opportunities. In the context of TQM, it is essential that the organizations identify a few key critical success factors, which should be given special attention for ensuring successful implementation of TQM program. The present study will guide the researchers in selecting the reliable set of CSFs for empirical studies. Industries can benefit by adopting the results of this study for effective implementation of TQM.