The Moderating Effect of Knowledge Stocks Capability On the Relationship Between Business Process Reengineering Factors and Organizational Performance Services Firms

The purpose of this study is to analyze the potential effect of knowledge stocks in the relationship of Business Process Reengineering and the organizational performance. Business Process Reengineering constructs are change management systems and culture, organizational change, top management commitment, information technology infrastructure, and management competence. To analyze this objective, this study reviews various literatures and developed a research model. To examine the research model, Data was collected through a hand-delivery method by sending questionnaires to 221 firms (Financial, Communication and Education). This study used purposive sampling proportionate to the numbers of the firms for sample selection. The findings showed that knowledge stocks moderated the relationship between Business Process Reengineering factors such as change management system and culture, organizational change, top management commitment and overall organizational performance of the firms. Furthermore, the result revealed that knowledge stocks moderated the relationship between management system and culture, organizational change, top management commitment and organizational performance. The outcome of this study provides interest insight to researchers for understanding on the effects of Business Process Reengineering and knowledge stocks on organizational performance.