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Assessment of Technologies for Discoms in NCR and Development of Power Distribution Technology Implementation Index


Affiliations
1 IBS Business School, Gurgaon, India
2 BSES Rajdhani Power Limited (Reliance Energy), India
3 ICFAI University, Jharkhand, India
 

Power distribution system acts as a bridge between the customers and the utility. With changing times , the consumers expectation is not power supply to them but a reliable and quality power supply with timely redressal of complaints . With advent of IT , and mobile technologies changing of our lives , consumers expects the utilities with accurate metering and billing free from any errors with facilities like online payment of bills and from mobile applications All of these can be possible only by adopting innovative and smarter technologies to curb human intervention and provide better services to the consumers in terms of handling complains and automate the consumer's redressal mechanism. IT and associated technologies also address in solving energy audit issues and identification of more problematic areas and which needs more focus and attention.

The paper tries to assess the level of technologies implementation in power distribution companies in National Capital Region and proposes a power distribution Technology Index.


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  • Assessment of Technologies for Discoms in NCR and Development of Power Distribution Technology Implementation Index

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Authors

Vipin Khurana
IBS Business School, Gurgaon, India
Varun Prakash
BSES Rajdhani Power Limited (Reliance Energy), India
O. R. S. Rao
ICFAI University, Jharkhand, India

Abstract


Power distribution system acts as a bridge between the customers and the utility. With changing times , the consumers expectation is not power supply to them but a reliable and quality power supply with timely redressal of complaints . With advent of IT , and mobile technologies changing of our lives , consumers expects the utilities with accurate metering and billing free from any errors with facilities like online payment of bills and from mobile applications All of these can be possible only by adopting innovative and smarter technologies to curb human intervention and provide better services to the consumers in terms of handling complains and automate the consumer's redressal mechanism. IT and associated technologies also address in solving energy audit issues and identification of more problematic areas and which needs more focus and attention.

The paper tries to assess the level of technologies implementation in power distribution companies in National Capital Region and proposes a power distribution Technology Index.


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DOI: https://doi.org/10.23862/kiit-parikalpana%2F2016%2Fv12%2Fi2%2F133026