Interpersonal Competencies of Executives in Service Organizations

Interpersonal competency is highly essential for today's managers to perform constructive interactions with mutual benefits. This paper assesses the interpersonal competencies of Executives in service industry, which is considered to be one of the people-oriented sectors and also comprises of complex business activities. An empirical research was undertaken in the state of Tamil Nadu, India, which finds that women are relatively poor with respect to their interpersonal competency than men and the executives working in different type of Service organizations may work for similar organizational goals but vary in their interpersonal capabilities.