An Empirical Study of Employee Empowerment and Information Sharing in Manufacturing and Service Sector Organizations in Mumbai & Pune

Empowerment is increasingly used in various organizations in a dynamic world of business. Empowerment is seen as an effective technique of managing the operations of the organization. While the degree of empowerment can vary from organization to organization, the importance of empowering employees has been generally accepted. Empowerment is critical in a world characterized by innovation and an ever increasing need of responding to the fast changing external and internal environment. Empowered employees can be a source of sustainable Competitive Advantage both in the Service sector and Manufacturing sector organizations. This study focuses on the various dimensions which lead to empowerment in an organization and also the role of information sharing in empowering employees. This study aims to find the level of empowerment in service sector and the manufacturing sector organizations. It also attempts to find the correlation between empowerment and information. The questionnaire was administered to 281 employees of 8 companies belonging to manufacturing and service sector organizations of Mumbai&Pune. The findings of the study indicate that the manufacturing sector employees are more empowered than the service sector employees. It also indicates that there is a positive correlation between empowerment and information sharing.