Customer Perception on Performance of RRBs in Odisha

Regional Rural Banks (RRBs), now spread all over India, play an important role in the all round rural development of the nation, and also for the financial-inclusion mission. To strengthen the functioning of these RRBs further, many committees have given suggestions, for major reforms, including amalgamation. As considerable time and effort have been given on this reforms-measure, time has come to check whether 'amalgamation' of RRBs has helped improving service-quality?

The present paper reviews the growth of Indian banking sector and, particularly the Regional Rural Banks (RRBs) of Odisha. The paper uses both secondary and primary data to study and check, whether there has been any significant improvement in functioning of RRBs, in the state of Odisha.