Quality Performance and Capacity Improvement Model for the Service Sector Industries

Service sector industries are becoming the most prominent economic contributors almost in all countries for its’ increasing share in the GDP with major impact in employment generation. Service industries are advancing in developed & developing countries with high mass consumptions and owing to enrichment in standard of living with modern life styles. Industry revolutions and extensive application of Cyber Physical System in the services with indispensability of digital interventions in our daily life booming service sectors since last two decades. Exponential growth with technological transformation, robust changes in the process of communication and useful & inevitable use of apps in everyday life leverage the service sectors. Online communication and impact of covid19 in the working methods, services in both developed and developing countries created a remarkable opportunity in various dimensions in all economies. New prospects of business in service industries are producing employment, wide spreads the volume of business and created higher money velocity with GDP. The objective of this research study is defined with outcomes are, develop a service improvement framework with applicable quality techniques, service improvement structure with parameters through a model, factors of operational efficiency measurement & improvement, and detailed control and improvement points for the service organization enhancement with service efficiency. This study results will assist to service owners, management and stakeholders to comprehend and recognize the gaps in their various services domains, required initiatives for outspreading business, profit, manage quality, generate internal efficiency, customer’s delight, planning for execution, improvement benchmark and organized method for attending critical areas of business & services.