Measuring Employee Expectation and Engagement

In recent years there has been a great deal of interest in employee expectation and engagement. A number of research studies undertaken in the past few years have claimed that expectation and engagement predicts employee outcomes, organizational success and performance.

To explore the relationship between employee expectations and engagement a survey, based on Gallup's measurement, was conducted among the employees of BPCL Kochi Refinery. There was also an attempt to examine the extent of employee engagement among technical and non-technical categories in the organisation.

Employee engagement and expectations were assessed by twelve questions framed by Gallup. Data was collected from 180 employees selected from a total of 600. All the questions of the measurement tool were placed on a 5 rating likert scale and the empirical findings have been proved through statistical tools such as co-relation, regression and ANOVA.

The study indicates that 'strong feeling of engaged' in the organisation as a whole is positive. However all the measurement tools are not contributing to 'strong feeling of engaged'. The article emphasises the relevance of the need for policy decision on employee engagement in organisations of similar nature.