Inventive Quality Improvement Methodology in Services: Six Sigma with Triz

Six Sigma is clearly one of todays most powerful and most effective management strategy programs for process changes, ultimately leading to world-class customer quality. The application of Six Sigma is very much a novelty and now begins in playing its dynamic part on the world stage of customer-focused quality. But it typically fails to deal effectively with the improvement or introduction of new services or innovating existing service delivery. So, this paper tries to integrate TRIZ into it to remedy its drawbacks and speed to ensure a successful response to the customer's needs and thereby increasing customer satisfaction. The paper begins by describing what can be achieved with the integrated process, reviews the traditional Six Sigma methodology by describing DMAIC, and TRIZ for service process creativity and innovation. And finally describes how TRIZ integrated into Six Sigma, which will accelerate new services introduction or improve an existing service process and ensures a profitable life cycle.