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A Study on Passengers’ Problems in Online Ticket Booking in Indian Railways with Reference to Virudhunagar Junction, Madurai Division


Affiliations
1 Indian Council of Social Science Research, Department of Management Studies, V.H.N.S.N. College (Autonomous), Virudhunagar – 626 00, India
2 Department of Management Studies, V.H.N.S.N. College (Autonomous), Virudhunagar – 626 001, India
 

Now a days, there is a stiff competition in surface transport among government buses, private buses, vans, taxies, etc. It is very tough to Indian railways to be a robust competitor in the surface transport. Passengers need quality services from the rail transport. Internet plays a vital role in providing a speedy and an easy access to the services of ticket booking, ticket cancellation and the time of the availability of services. But it is beset with some problems while accessing the services through online. The present paper, focuses on the passengers' kind of problem in online ticket booking in Indian railways with reference to Virudhunagar junction, Madurai division of Southern Railway zone.

Keywords

Indian Railways, Online Booking, Discriminant Analysis.
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  • A Study on Passengers’ Problems in Online Ticket Booking in Indian Railways with Reference to Virudhunagar Junction, Madurai Division

Abstract Views: 658  |  PDF Views: 169

Authors

R. Neelamegam
Indian Council of Social Science Research, Department of Management Studies, V.H.N.S.N. College (Autonomous), Virudhunagar – 626 00, India
P. Murugan
Department of Management Studies, V.H.N.S.N. College (Autonomous), Virudhunagar – 626 001, India

Abstract


Now a days, there is a stiff competition in surface transport among government buses, private buses, vans, taxies, etc. It is very tough to Indian railways to be a robust competitor in the surface transport. Passengers need quality services from the rail transport. Internet plays a vital role in providing a speedy and an easy access to the services of ticket booking, ticket cancellation and the time of the availability of services. But it is beset with some problems while accessing the services through online. The present paper, focuses on the passengers' kind of problem in online ticket booking in Indian railways with reference to Virudhunagar junction, Madurai division of Southern Railway zone.

Keywords


Indian Railways, Online Booking, Discriminant Analysis.

References





DOI: https://doi.org/10.23837/tbr%2F2016%2Fv4%2Fn1%2F112778