Talent Repellents in Business Processing Outsourcing Industry

Over the past decade, the Indian IT-BPO sector has become the country's premier growth engine, crossing significant milestones in terms of revenue growth, employment generation and value creation. 'People are our greatest asset' is a mantra that companies have been chanting for years. But only a few companies have started putting Human Resources Management (HRM) systems in place that support this philosophy. The issue of employee attrition/turnover has been found to be making huge economic impact on the organizations. High attrition is one of the major challenges faced by IT/BPO sectors. Also it is a noteworthy hidden cost in a business and can amount to as much as six months' salary and there are also other costs such as the negative impact to company's employment brand. The costs of this turnover not only have an impact on organizations but also would affect the morale of the stayers. In this research, a humble attempt has been made to understand the factors causing attrition at various levels of an organization and remediate the phenomenon.