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Sharma, Eliza
- Measuring the Performance of Banks: An Application of Analytic Hierarchy Process Model
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Authors
Affiliations
1 Department of Commerce, Modi Institute of Technology and Science (Deemed University), Laxmangarh–332311, Sikar Rajasthan, IN
1 Department of Commerce, Modi Institute of Technology and Science (Deemed University), Laxmangarh–332311, Sikar Rajasthan, IN
Source
ANVESHAK-International Journal of Management, Vol 3, No 1 (2014), Pagination: 105-116Abstract
The current study aims to develop a conceptual model for measuring the performance of the banks which includes both the financial as well as human aspect. The hierarchy of dimensions of performance has been created in the study. An attempt has also been made to measure the importance of the various dimensions of the performance of the banks using Analytic Hierarchy Process model. On the basis of banking experts' responses, it can be concluded from the study that human aspect is more important than financial aspect while measuring the performance of the banks. Under human aspect, the corporate social responsibility is more important than customer satisfaction and employee satisfaction.Keywords
Banks, Analytic Hierarchy Process, Financial Aspect, Corporate Social Responsibility, Customer Satisfaction, Performance.
- Human Resource Development:Indian Banking Vision 2020
Abstract Views :556 |
PDF Views:1
Authors
Eliza Sharma
1,
Jyoti Sindhu
2
Affiliations
1 Department of Commerce, Modi Institute of Technology and Science, (Deemed University), Laxmangarh Rajasthan–332311, IN
2 Shyam Lal College, University of Delhi, IN
1 Department of Commerce, Modi Institute of Technology and Science, (Deemed University), Laxmangarh Rajasthan–332311, IN
2 Shyam Lal College, University of Delhi, IN
Source
ANVESHAK-International Journal of Management, Vol 5, No 1 (2016), Pagination: 50-60Abstract
In this knowledge-based economy, growth and expansion depends only on one factor and that is knowledge. In the current scenario, value can be created by increasing the intellectual potential in a company. Business success depends, therefore, on the ability and efficiency of using company knowledge. Bank, being the intellectual intensive industry, depend on the efficiency of its human resources for the success. The current study is an attempt to make a comparative analysis of human resource development through employee efficiency indicators of Indian commercial banks. The study is based on the secondary data taken from the annual report of the Reserve Bank of India for the year 2004-05 and 2011-12; for the comparison purpose, the current and eight years back period has been selected in the study. The study has been influenced by the 'Indian Banking Vision 2020' where one of the major challenges before Indian banks is to focus on human resource development.Keywords
Human Resource, Human Capital, Banks, Intellectual Capital, Human Capital Efficiency.References
- Shah, Alpesh (2010), “Indian Banking 2020: Making the Decade’s Promise Come True”, The Boston Consulting Group Report, September 2010, Retrieved from http://www.iba.org.in/events/ficci-sep10.pdf.
- Bhutoria, Navin (2003), “Valuation of Human Capital”, Retrieved from http://www.hrfolks.com.
- Pulic, A. (1998), “Measuring the Performance of Intellectual Potential in Knowledge Economy”, Retrieved from www.vaic-on .net.
- Kamath, G.B. (2007), “Intellectual Capital Performance of Indian Banking Sector”, Journal of Intellectual Capital, Vol. 8(1), pp. 96–123.
- Kamath, G.B. (2010), “The Intellectual Capital Performance of Banking Sector in Pakistan”, Pakistan Journal of Social Science, Vol. 4(1), pp. 84–99.
- Kumar, Sharad and Sreeramulu, M., “Employees’ Productivity and Cost–acomparative Study of Banks in India During 1997 to 2008”, Reserve Bank of India Occasional Papers, Vol. 28(3), pp. 35–50.
- Mavridis, D. (2004), “The Intellectual Capital Performance of the Japanese Banking Sector”, Journal of Intellectual Capital, Vol. 5(1), pp. 92–115.
- Rehman, Wasimul, Chaudhary, Abdul Rehman and Ayesha Zahid (2011), “Intellectual Capital Performance and its Impact on Corporate Performance: An Empirical Evidence from Modaraba Sector of Pakistan”, Australian Journal of Business and Management Research, Vol. 1(5), pp. 08–16.
- Gupta, S.C. (2003), “Banking Industry Vision 2010”, IBA Committee Report, Retrieved from www.iba.org.in/ibavisn.doc.