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Patient’s Satisfaction towards Infrastructural Facilities in Hospitals at Erode Town


Affiliations
1 Assistant Professor and Head, PG and Research Department of Commerce, Vellalar College for Women, Erode - 638012, Tamil Nadu, India
2 Ph.D Research Scholars, PG and Research Department of Commerce, Vellalar College for Women, Erode - 638012, Tamil Nadu, India
 

Human resources are one of the vital resources of a nation. The well being of human resources, both physically and psychological improves their betterment and socio-economic status. Hospital industry in the service sector takes the role of maintaining the healthiness of human resources. Health infrastructure is a basic service or social capital of a country or part of it, which facilitates the smooth conduct of economic and social activities. There are various types of hospitals constructed to serve the needs of the patients like government hospitals, clinic, surgical, specialty, emergency care, palliative care, psychiatric, multi-specialty, etc. Even though the infrastructure of the hospital differs based upon the type of hospital, the basic amenities required will be the same for all types of hospitals which influences, the patients’ satisfaction. In this regard, the present study is taken to analyze the patient's satisfaction with infrastructural facilities in the hospitals. 150 respondents were selected for collecting responses using convenient sampling technique in Erode town. Percentage analysis and multiple regressions were used for analyzing the data. The result showed that there is no significant impact on the dependent and independent factors and so the hospitals have to take better initiatives to develop their infrastructure.

Keywords

Health, Infrastructural Facilities and Patient Satisfaction.
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  • Adhikary G, Shawn MSR, Ali MW, Shamsuzzaman M, Ahmed S, Katya A, Shackel F. Factors Influencing Patients’ Satisfaction at Different Levels of Health Facilities in Bangladesh: Results from Patient Exit Interviews. PlosOne. 2018; 13(5):e0196643. PMid: 29768441 PMCid: PMC5955531. https://doi.org/10.1371/journal.pone.0196643

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  • Patient’s Satisfaction towards Infrastructural Facilities in Hospitals at Erode Town

Abstract Views: 400  |  PDF Views: 169

Authors

V. Renugadevi
Assistant Professor and Head, PG and Research Department of Commerce, Vellalar College for Women, Erode - 638012, Tamil Nadu, India
S. Hema Sri
Ph.D Research Scholars, PG and Research Department of Commerce, Vellalar College for Women, Erode - 638012, Tamil Nadu, India
G. Prabanjani
Ph.D Research Scholars, PG and Research Department of Commerce, Vellalar College for Women, Erode - 638012, Tamil Nadu, India

Abstract


Human resources are one of the vital resources of a nation. The well being of human resources, both physically and psychological improves their betterment and socio-economic status. Hospital industry in the service sector takes the role of maintaining the healthiness of human resources. Health infrastructure is a basic service or social capital of a country or part of it, which facilitates the smooth conduct of economic and social activities. There are various types of hospitals constructed to serve the needs of the patients like government hospitals, clinic, surgical, specialty, emergency care, palliative care, psychiatric, multi-specialty, etc. Even though the infrastructure of the hospital differs based upon the type of hospital, the basic amenities required will be the same for all types of hospitals which influences, the patients’ satisfaction. In this regard, the present study is taken to analyze the patient's satisfaction with infrastructural facilities in the hospitals. 150 respondents were selected for collecting responses using convenient sampling technique in Erode town. Percentage analysis and multiple regressions were used for analyzing the data. The result showed that there is no significant impact on the dependent and independent factors and so the hospitals have to take better initiatives to develop their infrastructure.

Keywords


Health, Infrastructural Facilities and Patient Satisfaction.

References





DOI: https://doi.org/10.15613/hijrh%2F2020%2Fv7i2%2F208583