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Employees' Satisfaction towards Retention Practices in Hospitality Industry – A Study with Special Reference to Top Hotels in Chennai


Affiliations
1 Assistant Professor and Head, Department of Management Studies, Government Arts and Science College, Idappadi, Tamil Nadu, India
2 Research Scholar, Periyar University, Salem, Tamil Nadu, India
 

Employees are the most important resources of any organization. The success of an organization also depends on retention of its employees. If an employee retains himself for a job in a particular organization, it refers to the job satisfaction that he gets. This is not an exception for hospitality industry. The hospitality industry is the fastest growing industry with expansion in technology and wide movement of people from one place to another for many purposes. In this regard, the present study analyses the employees’ satisfaction towards retention practices in hospitality industry with reference to top hotels in Chennai. Simple random sampling technique is used to select 100 respondents from the top 21 hotels in Chennai city. The study revealed that employees’ satisfaction towards working environment and flexible working hours play a dominant role in determining employee retention practices.

Keywords

Employee Retention, Employee Turnover, Employees’ Satisfaction and Organizational Effectiveness.
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  • Huang IC, Lin HC, Chuang CH. Constructing Factors Related to Worker Retention. International Journal of Manpower. 2006; 27(5):491–508. https://doi.org/10.1108/01437720610683976

  • Min H. Examining Sources of Warehouse Employee Turnover. International Journal of Physical Distribution and Logistics Management. 2007; 37(5):375–388. https://doi.org/10.1108/09600030710758437

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Abstract Views: 394

PDF Views: 193




  • Employees' Satisfaction towards Retention Practices in Hospitality Industry – A Study with Special Reference to Top Hotels in Chennai

Abstract Views: 394  |  PDF Views: 193

Authors

S. Ravi
Assistant Professor and Head, Department of Management Studies, Government Arts and Science College, Idappadi, Tamil Nadu, India
B. Karthigeyan
Research Scholar, Periyar University, Salem, Tamil Nadu, India

Abstract


Employees are the most important resources of any organization. The success of an organization also depends on retention of its employees. If an employee retains himself for a job in a particular organization, it refers to the job satisfaction that he gets. This is not an exception for hospitality industry. The hospitality industry is the fastest growing industry with expansion in technology and wide movement of people from one place to another for many purposes. In this regard, the present study analyses the employees’ satisfaction towards retention practices in hospitality industry with reference to top hotels in Chennai. Simple random sampling technique is used to select 100 respondents from the top 21 hotels in Chennai city. The study revealed that employees’ satisfaction towards working environment and flexible working hours play a dominant role in determining employee retention practices.

Keywords


Employee Retention, Employee Turnover, Employees’ Satisfaction and Organizational Effectiveness.

References





DOI: https://doi.org/10.15613/hijrh%2F2021%2Fv8i2%2F211591