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Customers’ Attitude towards Cashless Transactions at Salem District


Affiliations
1 Assistant Professor, PG and Research Department of Commerce, Sri Sarada College for Women (Autonomous), Salem - 636016, Tamil Nadu, India
2 Ph.D Research Scholar, Department of Commerce, Periyar University, Salem - 636011, Tamil Nadu, India
 

Cashless transactions encourage and support people in numerous dimensions. Now-a-days, cashless transactions are used by most of the people in society due to its countless benefits. However, some people hesitate to use cashless transactions due to the risk involved in the transactions. Hence, an attempt is made to study the customer’s attitude towards the usage of cashless transactions. The data has been collected by using convenience sampling technique. The size of the sample is 70. The primary data has been collected through a structured questionnaire from the respondents of the Salem district. For analyzing the primary data, statistical tools namely mean, standard deviation, t-test, and F-test are used with the help of Statistical Package for Social Science (SPSS) software. The study has found that cashless transactions are the fastest and most convenient.

Keywords

Cashless Transactions, Customer Attitude, Problems and Prospects
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  • Kumari D. Cashless Transaction: Methods, Applications, and Challenges. International Journal of Enhanced Research in Educational Development. 2016.

  • Borhan Omar Ahmad Al-Dalaien. Cashless Economy in India: Challenges Ahead. Asian Journal of Applied Science and Technology. 2017; 1(7):168-74.

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  • Sheetal T, et al. Cashless Rural Economy – A Dream or Reality? Jharkhand Journal of Development and Management Studies. 2017; 15(2):7269-7281.


Abstract Views: 319

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  • Customers’ Attitude towards Cashless Transactions at Salem District

Abstract Views: 319  |  PDF Views: 153

Authors

R. Brinda Shree
Assistant Professor, PG and Research Department of Commerce, Sri Sarada College for Women (Autonomous), Salem - 636016, Tamil Nadu, India
S. K. Kamarudeen
Ph.D Research Scholar, Department of Commerce, Periyar University, Salem - 636011, Tamil Nadu, India

Abstract


Cashless transactions encourage and support people in numerous dimensions. Now-a-days, cashless transactions are used by most of the people in society due to its countless benefits. However, some people hesitate to use cashless transactions due to the risk involved in the transactions. Hence, an attempt is made to study the customer’s attitude towards the usage of cashless transactions. The data has been collected by using convenience sampling technique. The size of the sample is 70. The primary data has been collected through a structured questionnaire from the respondents of the Salem district. For analyzing the primary data, statistical tools namely mean, standard deviation, t-test, and F-test are used with the help of Statistical Package for Social Science (SPSS) software. The study has found that cashless transactions are the fastest and most convenient.

Keywords


Cashless Transactions, Customer Attitude, Problems and Prospects

References





DOI: https://doi.org/10.15613/hijrh%2F2023%2Fv10i2%2F223906