International Journal of Advanced Studies in Computer Science and Engineering

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Analysis of Knowledge Gap Value Using the Importance and Performance Analysis Method on the Adaptation of Tiwana Framework


Affiliations
1 Information System Department STMIK Widuri, Jakarta, Indonesia

The knowledge gap (K-Gap) between the knowledge that a company should have for the knowledge it actually has is a problem in knowledge management that is normally faced by every company. Because of this, it was deemed necessary to create a Knowledge Management System (KMS). The purpose of this study is to analyze the value of Knowledge Gaps after the presence of KMS, and to determine the importance of knowledge attributes based on user perceptions. As an object of a case study that will be used in research, researchers use the Student Affairs Unit of a tertiary institution. The method used in the study is Importance and Performance Analysis (IPA) to analyze gaps and use the adaptation of the Tiwana model framework to develop KMS. The results of this study are a student unit's Knowledge Management System as well as suggestions for actions that can be taken by student units on each attribute of knowledge in order to improve student unit performance.
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  • Analysis of Knowledge Gap Value Using the Importance and Performance Analysis Method on the Adaptation of Tiwana Framework

Abstract Views: 209  | 

Authors

Ahmad Taufik
Information System Department STMIK Widuri, Jakarta, Indonesia
Suwaebatul Aslamiyah
Information System Department STMIK Widuri, Jakarta, Indonesia

Abstract


The knowledge gap (K-Gap) between the knowledge that a company should have for the knowledge it actually has is a problem in knowledge management that is normally faced by every company. Because of this, it was deemed necessary to create a Knowledge Management System (KMS). The purpose of this study is to analyze the value of Knowledge Gaps after the presence of KMS, and to determine the importance of knowledge attributes based on user perceptions. As an object of a case study that will be used in research, researchers use the Student Affairs Unit of a tertiary institution. The method used in the study is Importance and Performance Analysis (IPA) to analyze gaps and use the adaptation of the Tiwana model framework to develop KMS. The results of this study are a student unit's Knowledge Management System as well as suggestions for actions that can be taken by student units on each attribute of knowledge in order to improve student unit performance.