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Sathyalakshmi, V.
- Service Quality of Commercial Banks in Sivakasi
Abstract Views :269 |
PDF Views:0
Authors
M. Selvakumar
1,
V. Sathyalakshmi
1,
R. Mohammed Abubakkar Siddique
1,
M. Eswari
1,
P. Packia Lakshmi
1
Affiliations
1 P.G. and Research Department of Commerce, Ayya Nadar Janaki Ammal College, Sivakasi, Virudhunagar District, Tamil Nadu, IN
1 P.G. and Research Department of Commerce, Ayya Nadar Janaki Ammal College, Sivakasi, Virudhunagar District, Tamil Nadu, IN
Source
International Journal of Banking, Risk and Insurance, Vol 6, No 1 (2018), Pagination: 38-47Abstract
Indian banking industry in current scenario is booming and undergoing a rapid growth. Emergence of new generation private and foreign banks in Indian banking sector has raised competitiveness in the industry. The present study aims at identifying the extent to which the service quality of a bank affects its competitiveness. The outcome of the study reveals the current perception about banks, ischolar_mained in minds of customers which could be useful in formulating the strategies in future operations of the banks and for attainment of its goals in this competitive scenario.Keywords
SERVQUAL, Commercial Banks, Expected Service Quality, Perceived Service Quality.
References
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- Natrarajan, S., & Parameswaran, R. (2007). Indian banking. S.Chand & Company, New Delhi.
- Parasuraman, A., Zeithaml, V. A., & Berry, L. (1988). SERVQUAL: A multi item scale for measuring consumer perception of service quality. Indian Journal of Retailing.
- Srivastava, P. K. (2009). Banking theory and practice. Himalaya Publishing House, Mumbai.
- Factors of Financial Consumer Protection of Commercial Banks
Abstract Views :222 |
PDF Views:0
Authors
Affiliations
1 P.G. and Research Department of Commerce, Ayya Nadar Janaki Ammal College, Tamil Nadu, IN
1 P.G. and Research Department of Commerce, Ayya Nadar Janaki Ammal College, Tamil Nadu, IN
Source
International Journal of Banking, Risk and Insurance, Vol 7, No 2 (2019), Pagination: 63-75Abstract
In the wake of the financial crisis, the financial consumer protection debate has focused heavily on financial services, with a host of different and overlapping measures being discussed at both global and regional levels. Financial consumer protection helps financial institutions face many risks that arise in dealing with retail customers. Rapid increases in the use of financial services have pointed to the need for strengthened financial regulation and consumer education to protect and empower consumers. In the absence of strong financial consumer protection, the growth-enhancing benefits of expanded financial inclusion may be lost or severely undermined. Financial consumer protection is crucial one in the contemporary financial market. Financial consumers in the financial contribute vastly in developing the economy of a country. Effective financial consumer protection is to ensure the fair treatment of consumers at the time of obtaining financial products and services from the commercial banks. So, the objective of this study is to identify which factors influence the financial consumer protection of commercial banking sector and given suggestions to move ahead to ensure constant and protected financial services to consumers.Keywords
Financial Consumer Protection, Consumers, Commercial Banks.References
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