International Journal of Hospitality and Tourism Systems

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

An Investigation of Job Satisfaction of Employees in Indian Hotel Industry


Affiliations
1 PhD Scholar, Uttrakhand Technical University, Dehradun, Uttarakhand, India
2 Director, State IHM, New Tehri, Tehri Garhwal, Uttrakhand, India
3 Department of Tourism and Hotel Management, Kurukshetra University, Kurukshetra, Haryana, India
     

   Subscribe/Renew Journal


Today, job satisfaction has become pivotal aspect in achievement of organizational objectives viz-a-viz organizational performance in service industry and hotel industry is no exception in this context. In fact, hotel industry is people oriented industry where employees have to play crucial role in retaining and attracting guest. Thus, employee’s satisfaction has recognized and appreciated as a vital component repeating guests. Considering these aspects the present study aims to identify the Job Satisfaction parameters which are most significant in Hotel Industry with special reference to 5* hotels located in NCR. A self administered questionnaire was developed to collect the primary data from the respondents of 25 hotels in NCR. The convenience sampling method was used to collect data, 20 questionnaires were given, 10 managerial and 10 non-managerial employees from each hotel, thus, pooling of 500 respondents in all. 400 out of 500 respondents were statistically found usable for the present study. SPSS-2020 package was employed for data analysis. Furthermore, the data were analysed by employing, Factor Analysis, ANNOVA and t-test statistical tools. The outcomes of the study revealed that there is a common set of Job Satisfaction parameters that is most significant in Indian Hotel Industry. There is a minimal impact of demographic variables on job satisfaction constructs. The results indicated that there is a significant difference of demographic variable- gender on training & development, and where as age on brand satisfaction. The results also revealed implications for management.

Keywords

Job Satisfaction, Demographic Variables, NCR, Hotel, Industry, Employees
Subscription Login to verify subscription
User
Notifications
Font Size


  • Bakotic, D., & Babic, T. B. (2013). Relationship between working conditions and job satisfaction: The case of Croatian shipbuilding company. International Journal of Business and Social Science, 4(2), 206-213.

  • Bartel, A. P. (1981). Race differences in job satisfaction: A reappraisal. Journal of Human Resources, 16(2), 294-303.

  • Chandra, A., & Gupta, M. (2014). Study of identification of factors affecting employee’s satisfaction. International Research Journal of Management Science & Technology, 5(9), 136-144.

  • Chen, Y., Friedman, R., & Simons, T., (2014). The gendered trickle-down effect: How mid-level managers’ satisfaction with senior managers’ supervision affects line employee’s turnover intentions. Career Development International, 19(7), 836-856.

  • Finn, C. P. (2001). Autonomy: An important component for nurses’ job satisfaction. International Journal of Nurses Studies, 38(3), 349-357.

  • Greasley, K., Bryman, A., Dainty, A., Price, A., Soetanto, R., & King, N. (2005). Employee perceptions of empowerment. Employee Relations, 27(4), 354-368.

  • Happock, R. (1935). Job satisfaction (p. 47). Harper and Brothers.

  • Kaiser, H. F. (1974). An index of factorial simplicity. Psychometrika, 39, 31-36.

  • Kaliski, B. S. (2007). Encyclopedia on business and finance (2nd ed., p. 446). Thompson Gale, Detroite.

  • Karmarkar, A. (2015). A study on career shift of women from hotels to other fields. Atithya: A Journal of Hospitality, 1(1), 51-55.

  • Kazi, G. M., & Zadeh, Z. F. (2011). The contribution of individual variables: Job Satisfaction and Job Turnover. Interdisciplinary Journal of Contemporary Research in Business, 3(5), 984-991.

  • Kiruthiga, V., & Magesh, R. (2015). Gears of job satisfaction among star hotel employees. International Journal of Innovative Research in Science, Engineering and Technology, 4(1), 18563-18567.

  • Lease, S. H. (1998). Annual review, 1993-1997: Work attitudes and outcomes. Journal of Vocational Behaviour, 53(2), 154-183.

  • Locke, E. A. (1976). The nature and causes of job satisfaction. In M. Dunnette, (Ed.), Handbook of Industrial and Organizational Psychology (pp. 1297–1349). Chicago, IL: Rand McNally.

  • Ministry of Tourism Annual Report 2018-19.

  • Porter, L. W., Steers, R. M., Mowday, R. T., & Boulian, P. V. (1974). Organizational commitment, job satisfaction, and turnover among psychiatric technicians. Journal of Applied Psychology, 59(5), 603-609.

  • Rafiq, M., Javed, M., Khan, M., & Ahmed, M., (2012). Effect of rewards on job satisfaction evidence from Pakistan, Interdisciplinary Journal of Contemporary Research in Business, 4(1), 337-347.

  • Raziqa, A., & Maulabakhsha, R. (2015). Impact of working environment on job satisfaction. Procedia Economics and Finance, 23, 717-725.

  • Rizwan, M., Khan, W. M., Tariq, H. M. A., Ghaffar, A., Malik, Z. A., & Bajwa, E. U. (2012). Empirical study of employee job satisfaction. IOSR Journal of Business and Management, 29-35.

  • Robbins, S. P. (2003). Organizational behavior (10th ed.). Upper Saddle River, NJ: Prentice Hall.

  • Sarwar, S., & Abugre, J. (2013). The influence of rewards and job satisfaction on employees in the service industry. The Business & Management Review, 3(2), 23-32.

  • Siddiq, A., & Acharya, G. B. (2018). A study on job satisfaction of budget hotel employees with special reference to d k district, Karnataka. Indo Global Journal of Commerce and Economics, 5(1), 56-68.

  • Swift, J. (2007). Career path - Overall job satisfaction falls despite wage rises. Post Magazine, p. 22.

  • Wexley, K. N., & Yukl, G. A. (1984). Organizational behavior, people, and processes in management. Homewood, IL: Richard D. Irwin.

  • www.ibef.org/industry/indian-tourism-and-hospitality-industry-analysis-presentation


Abstract Views: 170

PDF Views: 0




  • An Investigation of Job Satisfaction of Employees in Indian Hotel Industry

Abstract Views: 170  |  PDF Views: 0

Authors

Anil Lakhera
PhD Scholar, Uttrakhand Technical University, Dehradun, Uttarakhand, India
Yashpal Singh Negi
Director, State IHM, New Tehri, Tehri Garhwal, Uttrakhand, India
Mohinder Chand
Department of Tourism and Hotel Management, Kurukshetra University, Kurukshetra, Haryana, India

Abstract


Today, job satisfaction has become pivotal aspect in achievement of organizational objectives viz-a-viz organizational performance in service industry and hotel industry is no exception in this context. In fact, hotel industry is people oriented industry where employees have to play crucial role in retaining and attracting guest. Thus, employee’s satisfaction has recognized and appreciated as a vital component repeating guests. Considering these aspects the present study aims to identify the Job Satisfaction parameters which are most significant in Hotel Industry with special reference to 5* hotels located in NCR. A self administered questionnaire was developed to collect the primary data from the respondents of 25 hotels in NCR. The convenience sampling method was used to collect data, 20 questionnaires were given, 10 managerial and 10 non-managerial employees from each hotel, thus, pooling of 500 respondents in all. 400 out of 500 respondents were statistically found usable for the present study. SPSS-2020 package was employed for data analysis. Furthermore, the data were analysed by employing, Factor Analysis, ANNOVA and t-test statistical tools. The outcomes of the study revealed that there is a common set of Job Satisfaction parameters that is most significant in Indian Hotel Industry. There is a minimal impact of demographic variables on job satisfaction constructs. The results indicated that there is a significant difference of demographic variable- gender on training & development, and where as age on brand satisfaction. The results also revealed implications for management.

Keywords


Job Satisfaction, Demographic Variables, NCR, Hotel, Industry, Employees

References