International Journal of Hospitality and Tourism Systems

Open Access Open Access  Restricted Access Subscription Access
Open Access Open Access Open Access  Restricted Access Restricted Access Subscription Access

A Comparative Study of Select Demographic Variables and Job Satisfaction of NCR Hotels’ Employees


Affiliations
1 Ph.D. Scholar, Uttrakhand Technical University, Dehradun, Uttarakhand, India
2 Director, State IHM, New Tehri, Tehri Garhwal, Uttrakhand, India
3 Professor, Department of Tourism and Hotel Management, Kurukshetra University, Kurukshetra, Haryana, India
     

   Subscribe/Renew Journal


In today’s era of global competition an essential feature to meet the organizational objectives is employee job satisfaction. Hotel industry, being a service industry is highly influenced by its employees’ perceptions towards their job satisfaction. Being a people’s industry an employee plays a pivotal role in providing highest class of services to the guests. The significance of employee job satisfaction in hotel industry is also observed in terms of guest satisfaction and the overall performance of the organization. Considering these aspects the present study aims to identify the set of job satisfaction parameters most significantly used in hotel industry and also to identify the influence of selected demographic variables on the job satisfaction parameters with special reference to 5 star hotels located in NCR. A self administered research instrument was developed to collect the primary data from the employees of the 5 star hotels located in NCR to know their perception, convenience sampling method was used to collect the primary data from 25 hotels, 20 questionnaire to each hotel to know the perception of 10 managerial and 10 non-managerial employees, in total to collect a pool of 500 responses. After collecting the responses, the questionnaire having error or missing values was discarded and out of 500 responses, 400 were found statistically suitable for the present study. For data analysis SPSS-2020 package was employed. Furthermore, the data were analysed by employing Factor Analysis, t-test and ANOVA statistical tools. The results of the study indicated that there is a set of job satisfaction parameters most significantly used in hotel industry and there is a minimal impact of demographic variables on job satisfaction parameters. The outcome of the study revealed that there is a highly significant difference of Demographic Variable Tenure on the Job Satisfaction parameter Behavior of Superiors and moderately significant difference in case of Demographic Variable Marital Status on Job Satisfaction parameter Resources. The results of the study indicated high implications for hotel managements.

Keywords

Employee Job Satisfaction, Demographic Variables, Hotel Industry, NCR
Subscription Login to verify subscription
User
Notifications
Font Size


  • Arbab, A., Mahmood, B., Ayoub, M., & Hussain, S. (2011). An empirical study of retention issues in hotel industry: A case study of Serena hotel, Faisalabad, Pakistan. European Journal of Economics, Finance and Administrative Sciences, 29, 7-18.

  • Bakotic, D., & Babic, T. B. (2013). Relationship between Working conditions and job satisfaction: The case of Croatian shipbuilding company. International Journal of Business and Social Science, 4(2), 206-213.

  • Chand, M., & Katou, A. A. (2007). The impact of HRM practices on organizational performance in the Indian hotel industry. Employee Relations, 29(6), 576-594.

  • Chen, G., Ai, J., & You, Y. (2014). Managerial coaching behaviors and their relations to job satisfaction, life satisfaction and orientations to happiness. Journal of Human Resource and Sustainability Studies, 2(3), 147-156.

  • Clark, A. E. (1997). Job satisfaction and gender: Why are women so happy at work? Elsevier Labour Economics, 4(4), 341-372.

  • Ellickson, M. C., & Logsdon, K. (2002). Determinants of job satisfaction of municipal government employees. Public Personnel Management, 31(3), 343-358.

  • Furnham, A. E., & Chamorro, P. (2009). Personality, motivation and job satisfaction: Herzberg meets the big five. Journal of Managerial Psychology, 24(8), 767-779.

  • Happock, R. (1935). Job satisfaction (p. 47). New York: Harper & Brothers.

  • Ismail, B., Tuba, B., Burcu, E., & Buket, S. (2014). Effects of job satisfaction on job performance and occupational commitment. International Journal of Management & Information Technology, 9(1), 1472-1480.

  • Kabungaidze, T., Mahlatshana, N., & Ngirande, H. (2013). The impact of job satisfaction and some demographic variables on employee turnover intentions. International Journal of Business Administration, 4(1), 53-65.

  • Locke, E. A. (1976). The nature and causes of job satisfaction. In M. Dunnette (Ed.), Handbook of Industrial and Organizational Psychology (pp. 1297-1349). Chicago, IL: Rand McNally.

  • Lucas, R. (1996). Industrial relations in hotels and catering: Neglect and paradox? British Journal of Industrial Relations, 34(2), 267-286.

  • Meng, R. (1990). The relationship between unions and job satisfaction. Applied Economics, 22(12), 1635-1648.

  • Mrayyan, M. (2005). Nurse Job satisfaction and retention: Comparing public to private hospitals in Jordan. Journal of Nursing Management, 13, 40-50.

  • Mudor, H., & Tookson, P. (2011). Conceptual Framework on the relationship between human resource management practices, job satisfaction, and turnover. Journal of Economics and Behavioral Studies, 2(2), 41-49.

  • Natarajan, C. (2011). Relationship of organizational commitment with job satisfaction. Indian Journal of Commerce & Management Studies, 2(1), 118-122.

  • Naumann, E. (1993). Antecedents and consequences of satisfaction and commitment among expatriate managers group. Group & Organization Management, 18(2), 153-187.

  • O’Brien, G. E., & Dowling, P. (2000). Age and job satisfaction. Australian Psychologist, 16(1), 49-61.

  • Poole, S. W. (1997). The relationship of job satisfaction with substitutes of leadership, leadership behavior and work motivation. Journal of Psychology, 131(3), 271-284.

  • Rowden, R. A. (2005). The impact of workplace learning on job satisfaction in small U. S. commercial banks. Journal of Workplace Learning, 17(4), 215-230.

  • Schroder, R. (2008). Job satisfaction of employees at a Christian University. Journal of Research on Christian Education, 18, 225-246.

  • Siddiq, A., & Acharya, G. B. (2018). A study on job satisfaction of budget hotel employees with special reference to D K district, Karnataka. Indo Global Journal of Commerce and Economics, 5(1), 56-68.

  • Somers, M. J. (1995). Organizational commitment, turnover and absenteeism: An examination of direct and indirect effects. Journal of Organizational Behavior, 16(1), 49-58.

  • Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences. Thousand Oaks, California: Sage Publication Inc.

  • Tait, M., Padgett, M. Y., & Baldwin, T. T. (1989). Job and life satisfaction: A reevaluation of the strength of the relationship and gender effects as a function of the date of the study. Journal of Applied Psychology, 74(3), 502-507.

  • Vroom, V. H. (1964). Work and motivation (p. 99). New York: John Wiley and Sons.

  • Wexley, K. N., & Yukl, G. A. (1984). Organizational behavior, people, and processes in management. Homewood, IL: Richard D. Irwin.


Abstract Views: 317

PDF Views: 0




  • A Comparative Study of Select Demographic Variables and Job Satisfaction of NCR Hotels’ Employees

Abstract Views: 317  |  PDF Views: 0

Authors

Anil Lakhera
Ph.D. Scholar, Uttrakhand Technical University, Dehradun, Uttarakhand, India
Yashpal Singh Negi
Director, State IHM, New Tehri, Tehri Garhwal, Uttrakhand, India
Mohinder Chand
Professor, Department of Tourism and Hotel Management, Kurukshetra University, Kurukshetra, Haryana, India

Abstract


In today’s era of global competition an essential feature to meet the organizational objectives is employee job satisfaction. Hotel industry, being a service industry is highly influenced by its employees’ perceptions towards their job satisfaction. Being a people’s industry an employee plays a pivotal role in providing highest class of services to the guests. The significance of employee job satisfaction in hotel industry is also observed in terms of guest satisfaction and the overall performance of the organization. Considering these aspects the present study aims to identify the set of job satisfaction parameters most significantly used in hotel industry and also to identify the influence of selected demographic variables on the job satisfaction parameters with special reference to 5 star hotels located in NCR. A self administered research instrument was developed to collect the primary data from the employees of the 5 star hotels located in NCR to know their perception, convenience sampling method was used to collect the primary data from 25 hotels, 20 questionnaire to each hotel to know the perception of 10 managerial and 10 non-managerial employees, in total to collect a pool of 500 responses. After collecting the responses, the questionnaire having error or missing values was discarded and out of 500 responses, 400 were found statistically suitable for the present study. For data analysis SPSS-2020 package was employed. Furthermore, the data were analysed by employing Factor Analysis, t-test and ANOVA statistical tools. The results of the study indicated that there is a set of job satisfaction parameters most significantly used in hotel industry and there is a minimal impact of demographic variables on job satisfaction parameters. The outcome of the study revealed that there is a highly significant difference of Demographic Variable Tenure on the Job Satisfaction parameter Behavior of Superiors and moderately significant difference in case of Demographic Variable Marital Status on Job Satisfaction parameter Resources. The results of the study indicated high implications for hotel managements.

Keywords


Employee Job Satisfaction, Demographic Variables, Hotel Industry, NCR

References