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Baby, Jibin
- Influence of Festival Attractiveness, Novelty, and Experience on Attendees’ Satisfaction: Moderating Role of Risk Awareness in a Cultural Festival
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1 Doctoral Candidate and Graduate Research Assistant, Department of Hospitality Management, University of Missouri, Columbia, US
1 Doctoral Candidate and Graduate Research Assistant, Department of Hospitality Management, University of Missouri, Columbia, US
Source
International Journal of Hospitality and Tourism Systems, Vol 15, No 2 (2022), Pagination: 123-132Abstract
This research paper examines the influence of festival attractiveness, novelty, and experience on the attendees’ satisfaction. The study also analyzes the risk awareness element of cultural festival attendees and looks at how it moderates the relationship between festival attractiveness, novelty, experience, and attendees’ satisfaction. After conducting direct interviews with the festival attendees, three hundred twenty-four valid samples have been taken to this study. The study findings reveal that festival attractiveness is the most critical predictor of attendees' satisfaction in this festival. The study also found the significant moderating effect of risk awareness in the relationship between the festival attractiveness, novelty, experience, and attendees’ satisfaction. The findings will help the festival organizers to develop and adopt successful marketing and promotional strategies. Selection of the latest technology in lighting and sound effects, sophisticated imagery, and other aspects will always increase the event’s attractiveness and reduce the risks. This study was one of the initial attempts in festivals and events to examine the moderating effect of risk awareness on festival attractiveness, novelty, experience, and satisfaction. In this sense, this study has been contributing to the theoretical development of the festival literature.Keywords
Risk Awareness, Festival Attractiveness, Festival Novelty, Festival Experiences, Attendees' Satisfaction
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