Refine your search
Collections
Co-Authors
Year
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All
Grávalos-Gastaminza, María Asunción
- A FCM Approach to Understand Social Commerce of Touristic Products
Abstract Views :224 |
PDF Views:0
Authors
Affiliations
1 Department of Accounting and Information Systems, University of Huelva, Plaza de la Merced, ES
2 Department of Business Administration and Marketing, University of Huelva, Plaza de la Merced, ES
1 Department of Accounting and Information Systems, University of Huelva, Plaza de la Merced, ES
2 Department of Business Administration and Marketing, University of Huelva, Plaza de la Merced, ES
Source
International Journal of Hospitality and Tourism Systems, Vol 15, No 2 (2022), Pagination: 1-12Abstract
This paper uses a Fuzzy Cognitive Maps Approach (FCM) for understanding the possible influence of adopter category scenarios on purchase intention for touristic products. We also analyse the effect of the types of users of new technologies in the purchasing decision-making processes. Findings confirm that some effective marketing social media strategies on engagement, information quality or economic feasibility, could be key determinants of purchase intention. With regard to the FCM analysis, different factors have an effect on tourists’ purchase intention (trust, perceived value, information quality, reputation...).Keywords
Social Media, Tourism Industry, Fuzzy Set, Purchase Intention, Social Commerce
References
- Agarwal, R., & Prasad, J. (1998). A conceptual and operational definition of personal innovativeness in the domain of information technology. Information Systems Research, 9(2), 204-215.
- Amaro, S., & Duarte, P. (2015). An integrative model of consumers’ intentions to purchase travel online. Tourism Management, 46, 64-79.
- Ayeh, J. K., Au, N., & Law, R. (2013). Do we believe in Trip Advisor? Examining credibility perceptions and online travellers’ attitude toward using user-generated content. Journal of Travel Research, 52(4), 437-452.
- Baker, J., Lovell, K., & Harris, N. (2006). How expert are the experts? An explorion of the concept of ‘expert’ within Delphi panel techniques. Nurse Researcher, 14(1), 59.
- Brown, S. A., & Venkatesh, V. (2005). Model of adoption of technology in the household: A baseline model test and extension incorporating household life cycle. MIS Quarterly, 29(3), 399-426.
- Bueno, S., & Salmeron, J. L. (2008). Fuzzy modeling enterprise resource planning tool selection. Computer Standards and Interfaces, 30(3), 137-147.
- Carayannis, E. G., & Turner, E. (2006). Innovation diffusion and technology acceptance: The case of PKI technology. Technovation, 26(7), 847-855.
- Cheunkamon, E., Jomnonkwao, S., & Ratanavaraha, V. (2020). Determinant factors influencing Thai tourists’ intentions to use social media for travel planning. Sustainability, 12(18), 7252.
- Chiu, C. M., Hsu, M. H., Lai, H., & Chang, C. M. (2012). Re-examining the influence of trust on online repeat purchase intention: The moderating role of habit and its antecedents. Decision Support Systems, 53(4), 835-845.
- Chung, J. Y., & Buhalis, D. (2008). Information needs in online social networks. Information Technology & Tourism, 10(4), 267-281.
- Cobelli, C., & Carson, E. (2008). Introduction to modeling in physiology and medicine. Academic Press.
- Dedeoglu, B. B. (2019). Are information quality and source credibility really important for shared content on social media? International Journal of Contemporary Hospitality Management, 31(1), 513-534.
- Di Virgilio, F., & Antonelli, G. (2020). Where do i go to treat me? Factors that influence users’ behavioral intention. J. Tour. Hosp. Manag, 8, 1-13.
- Dickerson, J. A., & Kosko, B. (1994). Virtual worlds as fuzzy cognitive maps. Presence: Teleoperators & Virtual Environments, 3(2), 173-189.
- Filieri, R. (2016). What makes an online consumer review trustworthy? Annals of Tourism Research, 58, 46-64.
- Filieri, R., Alguezaui, S., & McLeay, F. (2015). Why do travelers trust TripAdvisor? Antecedents of trust towards consumer-generated media and its influence on recommendation adoption and word of mouth. Tourism Management, 51, 174-185.
- Filieri, R., & McLeay, F. (2014). E-WOM and accommodation an analysis of the factors that influence travelers’ adoption of information from online reviews. Journal of Travel Research, 53(1), 44-57.
- Gefen, D. (2000). E-commerce: The role of familiarity and trust. Omega, 28(6), 725-737.
- Gonzalez, B., Adenso-Diaz, B., & Gonzalez-Torre, P. L. (2002). A fuzzy logic approach for the impact assessment in LCA. Resources, Conservation and Recycling, 37(1), 61-79.
- González-Martínez, E., & Mlynář, J. (2019). Practical trust. Social Science Information Social Science Information, 58(4), 608-630.
- Goyette, I., Ricard, L., Bergeron, J., & Marticotte, F. (2010). E-WOM scale: Word-of-mouth measurement scale for e-services context. Canadian Journal of Administrative Sciences, 27(1), 5-23.
- Gretzel, U., & Fesenmaier, D. R. (2009). Information technology: Shaping the past, present and future of tourism. In T. Jamal & M. Robinson (Eds.), The SAGE Handbook of Tourism Studies (pp. 558-580). Thousand Oaks: Sage.
- Hajli, N., Sims, J., Zadeh, A. H., & Richard, M. O. (2017). A social commerce investigation of the role of trust in a social networking site on purchase intentions. J. Bus. Res. 71, 133-141.
- Hofstede, G. (2011). Dimensionalizing cultures: The Hofstede model in context. Online Readings in Psychology and Culture, 2(1), 8.
- Hollebeek, L. D., Glynn, M. S., & Brodie, R. J. (2014). Consumer brand engagement in social media: Conceptualization, scale development and validation. Journal of Interactive Marketing, 28(2), 149-165.
- Javed, M., Tučková, Z., & Jibril, A. B. (2020). The role of social media on tourists’ behavior: An empirical analysis of millennials from the Czech Republic. Sustainability, 12(18), 7735.
- Jetter, A. J., & Kok, K. (2014). Fuzzy cognitive maps for futures studies - A methodological assessment of concepts and methods. Futures, 61, 45-57.
- Jin, N. P., Lee, S., & Lee, H. (2015). The effect of experience quality on perceived value, satisfaction, image and behavioural intention of water park patrons: New versus repeat visitors. International Journal of Tourism Research, 17(1), 82-95.
- Kavak, B., & Demirsoy, C. (2009). Identification of adopter categories for online banking in Turkey. Behaviour & Information Technology, 29(8), 1037-1051.
- Keh, H. T., & Xie, Y. (2009). Corporate reputation and customer behavioral intentions: The roles of trust, identification and commitment. Industrial Marketing Management, 38(7), 732-742.
- Kheirandish, A., Motlagh, F., Shafiabady, N., Dahari, M., & Wahab, A. K. A. (2017). Dynamic fuzzy cognitive network approach for modelling and control of PEM fuel cell for power electric bicycle system. Applied Energy, 202, 20-31.
- Kim, D. J., Ferrin, D. L., Rao, H. R. (2008). A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents. Decision Support Systems, 44(2), 544-564.
- Kim, H. W., Xu, Y., & Gupta, S. (2012). Which is more important in Internet shopping, perceived price or trust? Electronic Commerce Research and Applications, 11(3), 241-252.
- Kim, J., Kim, J. H., & Lee, K. H. (2009). Redefining factors affecting online purchase: A comparison of US and Korean online shoppers. Proceedings of the ITAA, 66.
- Kim, S. E., Lee, K. Y., Shin, S. I., & Yang, S. B. (2017). Effects of tourism information quality in social media on destination image formation: The case of Sina Weibo. Information & Management, 54(6), 687-702.
- Kim, S., & Park, H. (2013). Effects of various characteristics of social commerce (s-commerce) on consumers’ trust and trust performance. International Journal of Information Management, 33(2), 318-332.
- Kuhlmeier, D., & Knight, G. (2005). Antecedents to internet-based purchasing: A multinational study. International Marketing Review, 22(4), 460-473.
- Lee, Y., Kozar, K. A., & Larsen, K. R. (2003). The technology acceptance model: Past, present, and future. Communications of the Association for Information Systems, 12(1), 50.
- Lee, M., Jeong, M., & Lee, J. (2017). Roles of negative emotions in customer’s perceived helpfulness of hotel reviews on a user-generated review website: A text mining approach. International Journal of Contemporary Hospitality Management, 29(2), 762-783.
- Liang, G. S., & Ding, J. F. (2003). Fuzzy MCDM based on the concept of a-cut. Journal of Multi-Criteria Decision Analysis, 12(6), 299-310.
- Liang, T. P., Ho, Y. T., Li, Y. W., & Turban, E. (2011). What drives social commerce: The role of social support and relationship quality. International Journal of Electronic Commerce, 16(2), 69-90.
- Liu, F., Zhao, X. F., Chau, P. Y. K., & Tang, Q. (2015). Roles of perceived value and individual differences in the acceptance of mobile coupon applications. Internet Research, 25(3), 471-495.
- Limayem, M., Hirt, S. G., & Cheung, C. M. (2007). How habit limits the predictive power of intention: The case of information systems continuance. MIS Quarterly, 705-737.
- Lu, B., Fan, W., & Zhou, M. (2016). Social presence, trust, and social commerce purchase intention: An empirical research. Computers in Human Behavior, 56, 225-237.
- Ma, Z., Shao, C., Ma, S., & Ye, Z. (2011). Constructing road safety performance indicators using fuzzy delphi method and grey delphi method. Expert Systems with Applications, 38(3), 1509-1514.
- Mariani, M. M., Di Felice, M., & Mura, M. (2016). Facebook as a destination marketing tool: Evidence from Italian regional destination management organizations. Tourism Management, 54, 321-343.
- Mayrhofer, M., Matthes, J., Einwiller, S., & Naderer, B. (2020). User generated content presenting brands on social media increases young adults’ purchase intention. International Journal of Advertising, 39(1), 166-186.
- Munar, A. M. (2012). Social media strategies and destination management. Scandinavian Journal of Hospitality and Tourism, 12(2), 101-120.
- Okoli, C., & Pawlowski, S. D. (2004). The Delphi method as a research tool: An example, design considerations and applications. Information & Management, 42(1), 15-29.
- Papageorgiou, E. I., Hatwágner, M. F., Buruzs, A., & Kóczy, L. T. (2017). A concept reduction approach for fuzzy cognitive MA models in decision making and management. Neurocomputing, 23, 16-33.
- Park, D. H., Lee, J., & Han, I. (2007). The effect of on-line consumer reviews on consumer purchasing intention: The moderating role of involvement. International Journal of Electronic Commerce, 11(4), 125-148.
- Pookulangara, S., & Koesler, K. (2011). Cultural influence on consumers’ usage of social networks and its’ impact on online purchase intentions. Journal of Retailing and Consumer Services, 18(4), 348-354.
- Pop, R. A., Săplăcan, Z., Dabija, D. C., & Alt, M. A. (2021). The impact of social media influencers on travel decisions: The role of trust in consumer decision journey. Current Issues in Tourism, 1-21.
- Quaglione, D., Crociata, A., Agovino, M., & Iaia, L. (2020). Cultural capital and online purchase of tourism services. Annals of Tourism Research, 80, 102797.
- Ray, S., Ow, T., & Kim, S. S. (2011). Security assurance: How online service providers can influence security control perceptions and gain trust. Decision Sciences, 42(2), 391-412.
- Riaz, M. U., Guang, L. X., Zafar, M., Shahzad, F., Shahbaz, M., & Lateef, M. (2021). Consumers’ purchase intention and decision-making process through social networking sites: A social commerce construct. Behaviour & Information Technology, 40(1), 99-115.
- Rindova, V. P., Williamson, I. O., Petkova, A. P., & Sever, J. M. (2005). Being good or being known: An empirical examination of the dimensions, antecedents, and consequences of organizational reputation. Academy of Management Journal, 48(6), 1033-1049.
- Rogers, E. (1983). Diffusion of innovations. Free Press, New York.
- Rogers, E. M., & Shoemaker, F. F. (1971). Communication of innovations: A cross-cultural approach.
- San Martín, H., & Herrero, A. (2012). Influence of the user’s psychological factors on the online purchase intention in rural tourism: Integrating innovativeness to the UTAUT framework. Tourism Management, 33(2), 341-350.
- Shankar, V., & Malthouse, E. C. (2007). The growth of interactions and dialogs in interactive marketing. Journal of Interactive Marketing, 21(2), 2-4.
- Spirtes, P., Glymor C., & Scheines, R. (2000). Causation, prediction, and search (2nd ed.). MIT Press.
- Stylios, C. D., & Groumpos, P. P. (2000). Fuzzy cognitive maps in modelling supervisory control systems. Journal of Intelligent & Fuzzy Systems, 8(1), 83-89.
- Sun, T., Youn, S., Wu, G., & Kuntaraporn, M. (2006). Online word-of-mouth (or mouse): An exploration of its antecedents and consequences. Journal of Computer-Mediated Communication, 11(4), 1104-1127.
- Tham, A., Mair, J., & Croy, G. (2020). Social media influence on tourists’ destination choice: Importance of context. Tourism Recreation Research, 45(2), 161-175.
- Thévenot, G. (2007). Blogging as a social media. Tourism and Hospitality Research, 7(3), 287-289.
- Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3), 425-478.
- Wang, X., Yu, C., & Wei, Y. (2012). Social media peer communication and impacts on purchase intention: A consumer socialization framework. Journal of Interactive Marketing, 26(4), 198-208.
- Wong, J., & Law, R. (2005). Analysing the intention to purchase on hotel websites: A study of travellers to Hong Kong. International Journal of Hospitality Management, 24(3), 311-329.
- Xiang, Z., & Formica, S. (2007). Mapping environmental change in tourism: A study of the incentive travel industry. Tourism Management, 28(5), 1193-1202.
- Xiang, Z., & Gretzel, U. (2010). Role of social media in online travel information search. Tourism Management, 31(2), 179-188.
- Xirogiannis, G., & Glykas, M. (2004). Fuzzy cognitive maps in business analysis and performance-driven change. IEEE Transactions on Engineering Management, 51(3), 334-351.
- Zadeh, L. A. (1965). Fuzzy sets. Information and Control, 8(3), 338-353.
- Zeithaml, V. A. (1988). Consumer perceptions of price, quality, and value: A means-end model and synthesis of evidence. Journal of Marketing, 52(3), 2-22.
- Zhang, H., Lu, Y., Gupta, S., & Zhao, L. (2014). What motivates customers to participate in social commerce? The impact of technological environments and virtual customer experiences. Information & Management, 51(8), 1017-1030.
- Zhang, Y., Moe, W. W., & Schweidel, D. A. (2017). Modeling the role of message content and infl uencers in social media rebroadcasting. International Journal of Research in Marketing, 34(1), 100-119.