Indian Journal of Health and Wellbeing

Shilpa Kamboj ¹, Varsha Rani ¹, Sarvdeep Kohli ¹, Anjali Malik ¹

Affiliations
1 Department of Psychology, M.D. University, Rohtak, Haryana, IN

Abstract

Emotions are intensively used in the blooming service industry. Expressing emotions while in interaction with customers is very important in call centre jobs. So, they must be emotionally competent to deal with customers so that they feel contented with job. The purpose of the present study is to assess and compare the emotional competence and quality of work life of male and female call center employees and to explore the relationship between the two. These variables were assessed by using Emotional Competence Scale given by Sharma and Bhardwaj and Quality of Working Life Questionnaire given by Mc Donald. A sample of 130 call center employees (65 male and 65 female employees) with an age range of 24-30 years of various call centers of Haryana were selected in the present investigation. Results indicate that male employees are more emotionally competent and have high level of quality of work life as compared to female employees. Also, there is a positive significant correlation between adequate depth of feeling and quality of work life in males and encouragement of positive emotions is significantly and negatively associated with quality of work life in female call center employees. The Implication of the present study is that employees should be helped to understand the role of emotions, to make them emotionally competent through training programs.

Keywords

Emotional Competence, Quality of Work Life, Call Center Employees.

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Bhargavi D. Katheti ¹, Varsha Rani ¹, Sangeeta C. Sindhu ¹

Affiliations
1 Department of Foods and Nutrition, CCS Haryana Agricultural University, Hisar, Haryana ., IN

Abstract

Smoking, tobacco chewing, consumption of alcohol, excessive salt and sugar intake and lack of sleeping hours have been found directly correlated with progression of non-communicable diseases such as hypertension, overweight, obesity, diabetes and cardiovascular diseases (ICMR, 2020). Further, skipping meals and consuming meals outside have also been considered major contributory factors of non-communicable diseases. This study was conducted at Department of Foods and Nutrition, CCSHAU, Hisar and data was collected from male and female respondents of Kothagudem district, Telangana. Data was analyzed using SPSS software and results have been presented in frequency and percentages. Results indicated that 23 per cent of male and 18 per cent of female respondents were found to take sleep of less than 7 hours. Alcohol and smoking and tobacco were consumed by 35.0 and 11.0 per cent of male respondents, respectively. Regarding eating habits, it was observed that majority of the respondents (87.0% of male & 91.0% of female) were non-vegetarian. Skipping of meals was prevalent among 13.0 and 21.0 per cent of male and female respondents respectively. Consuming meals outside once in a week was found prevalent among 32.0 and 14.0 per cent of the male and female respondents, respectively. Thirty-three per cent of the male and 23.0 per cent of the female respondents were reported to be suffering from chronic illnesses such as anemia, joint pains, headache, backache and thyroid and non-communicable diseases such as overweight, obesity, diabetes, hypertension and atherosclerosis, etc. Through this communication, efforts have been made to communicate people that they should adopt healthy eating and lifestyle to avoid non- communicable diseases in their life.

Keywords

eating habit, health, height, life-style, non-communicable disease, weight

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