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Arora, Monika
- Knowledge Management in Businessa Review of Techniques and Tools
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Authors
Affiliations
1 Deptt of Information Systems, IILM Institute for Higher Education, Gurgaon, IN
2 Department of IT, Apeejay School of Management, Dwarka Institutional Area, New Delhi, IN
3 IMT-CDL Ghaziabad, IN
1 Deptt of Information Systems, IILM Institute for Higher Education, Gurgaon, IN
2 Department of IT, Apeejay School of Management, Dwarka Institutional Area, New Delhi, IN
3 IMT-CDL Ghaziabad, IN
Source
International Journal of Knowledge Management and Practices, Vol 1, No 2 (2013), Pagination: 1-9Abstract
Knowledge Management Systems (KMS) are gaining strategic importance in business these days. They are acting as key enablers of business performance monitoring and catalyst for the business processes. The acceptance of this new strategy and final implementation still remain full of apprehensions and it demands a lot of future research on a global scale. Through Knowledge Management Systems, organisations seek to acquire and create potentially useful knowledge. This should give way to making it available to those who use it at appropriate time and place and achieve maximum effective usage which positively influences organisational performance. In this paper an effort is made by the authors to review some of the techniques and tools which have enabled organisations worldwide to implement knowledge management activities with a well-informed approach successfully.Keywords
Knowledge, Knowledge Management (KM), Knowledge Management System (KMS), Knowledge Management Software, Knowledge Workers.
References
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- Knowledge Quality Assessment in Knowledge Management Systems
Abstract Views :399 |
PDF Views:2
Authors
Affiliations
1 Apeejay School of Management, New Delhi, IN
2 Fortune Institute of International Business, New Delhi, IN
1 Apeejay School of Management, New Delhi, IN
2 Fortune Institute of International Business, New Delhi, IN
Source
International Journal of Knowledge Management and Practices, Vol 2, No 2 (2014), Pagination: 1-5Abstract
Enabling organisations to capture, share, and apply collective experience and know-how of people is emerging as fundamental policy to competing in the knowledge economy. There is a growing recognition in the business community about the importance of Knowledge Management (KM). As a result, there is growing enthusiasm and activity centered on knowledge management and Knowledge Management Systems (KMS). Amidst this enthusiasm revolving around KM in organisations, it is important that the knowledge that is captured, shared and applied is of a quality that enhances overall business operation efficiency and boosts customer satisfaction.
The relation between knowledge quality and knowledge has been suggested in the literature as an integral part of knowledge management success. However, these two constructs have received relatively little theoretical examination. This paper explores some of the knowledge quality agents for the knowledge management process and to ascertain the relative importance of these processes towards a successful KM implementation. In the occurences of Knowledge Management KM. A framework is proposed which uses a hierarchical approach to address the dependence relationships of knowledge quality agent criteria such as completeness, timeliness, accuracy, transparency and relevancy to the knowledge acquired from explicit, embodied and embedded sources. Based on the relationships, managers can judge the need to determine which criteria are needed for the most effective direction towards improvement. Also it should be given the first priority for the development and execution of KMS.
Keywords
Knowledge, Knowledge Quality, Knowledge Management, Analytical Hierarchical Process.References
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