International Journal of Knowledge Management and Practices

Neetu Andotra ¹, Jyoti Sharma ¹

Affiliations
1 Department of Commerce, University of Jammu, Jammu, IN

Abstract

A supportive learning environment provides impetus to dynamism&enthusiasm, innovation, flexibility, adaptability and prevents exhaustion and drift. The insurance industry in India has undergone a sea change after liberalisation and is experiencing unacceptable levels of customer demands, which impels constant organisational learning.

Primary data for the study are collected systematically using questionnaire from 182 employees of general insurance companies on the dimensions of supporting learning environment namely, psychological safety, appreciation of differences, openness to new ideas, and time for reflection. Results of SEM concluded that learning organisation is significantly predicted by four dimensions of supported learning environment. Organisations are suggested to use novel approaches to optimise internal marketing practice by transnational leadership, encouragement and curiosity.

Keywords

Supporting Learning Environment, Organisational Learning, Innovation.

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Jyoti Sharma ¹, Neetu Andotra ²

Affiliations
1 Lecturer, Govt. Degree College, Udhampur, Jammu & Kashmir, IN
2 Department of Commerce, University of Jammu, Jammu & Kashmir, IN

Abstract

Organisations worldwide are creating learning organisations for knowledge acquisition & sharing, collectively empowering people toward innovation and change, creating value for customers & shareholders, etc. Output of a learning organisation not only improves operating efficiency by modifying products, processes & services but also leads to distinctive advantages and outsells the competition. Environmental turbulence is transforming general insurance organisations from mechanical to LOs to remain competitive, efficient and effective. Data for the study were collected from 498 employees of 11 general insurance company GIC organisations functioning in the union territory of J&K. After data reduction and scale validation through exploratory factor analysis and confirmatory factor analysis, hypotheses were tested using structural equation modelling and one-way ANOVA. The study concluded that for ensuring successful LO, learning aptitude, knowledge and training must be encouraged. Further, empowerment, shared vision, teamwork, reward, effective communication, and supportive leadership are also required for encouraging employees to perform outstanding at the individual level, group level, and corporation level.

Keywords

Learning Organisation, Financial Performance and Non-Financial Performance

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