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A Synthetic Literature Review and Prognosis of Corporate E-Reputation
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A synthetic critique of the literature on corporate reputation management and measurement, this paper employs an 'explaining', and 'predicting' approach from a post-modernist stance. The examination covers established definitions, and frameworks, by taking into account the utility in an online environment. The revisit explores central scholarly standpoints and demonstrates a gradual shift from traditional to a digital era of communication. Despite the growing importance of corporate e-reputation, the theory remains hazy and significantly incomplete. The authors also present a feasibility overview of adopting available academic knowledge and tools for reputation management purposes. By establishing a reflexive relationship between reputation and technological advances, this study rhetorically states the prognosis of the subject. Key points of the discussion are conferred in a logical succession. Results petition further conceptual evolution, empirical investigation, and adoption of management and measurement methods for increased practical usage.
Keywords
Reputation, E-Reputation,corporate Reputation, Corporate E-Reputation, E-WOM, ORM
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Manuscript received January 8, 2017; revised February 13, 2017; accepted February 14, 2017. Date of publication April 5, 2017.
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