Indian Journal of Public Health Research & Development

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Determinants of Youth Friendly Services Influencing Client Satisfaction: a Study of Client's Perspectives in India


Affiliations
1 MAMTA Health Institute for Mother and Child, New Delhi, India
2 MAMTA Health Institute for Mother and Child, B-5, Greater Kailash Enclave II, New Delhi, India
     

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Study analyzes key determinants of Youth Friendly Health Services that influence the client's satisfaction level. Data from 120 clients were collected from selected four districts of Uttar Pradesh and Bihar States of India. Multivariate logistic regression model was applied to understand the independent effect of important predictors. Overall only 32.0% clients were satisfied with the services. Positive association is observed with the educational status of the clients. If the parents/guardians are supportive, clients are 4.4 times more likely to get overall satisfaction from the services. 92% clients are less likely to get satisfied, if there is a fear of privacy disclosure to parents. Hence, privacy and confidentiality in services and support of parents/guardians play a significant role in affecting client satisfaction as compared to other determinants of the services. Study will enable decision-makers to improve the quality of health care effectively, keeping a balance between providers' and clients' perspectives.

Keywords

Youth, Reproductive Health, Satisfaction, Health Services
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  • Determinants of Youth Friendly Services Influencing Client Satisfaction: a Study of Client's Perspectives in India

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Authors

Sunil Mehra
MAMTA Health Institute for Mother and Child, New Delhi, India
Ruchi Sogarwal
MAMTA Health Institute for Mother and Child, B-5, Greater Kailash Enclave II, New Delhi, India
Vandana Nair
MAMTA Health Institute for Mother and Child, New Delhi, India
Mahasweta Satpati
MAMTA Health Institute for Mother and Child, New Delhi, India
Ramanand Tiwari
MAMTA Health Institute for Mother and Child, New Delhi, India
Kaushlendra Dwivedi
MAMTA Health Institute for Mother and Child, New Delhi, India

Abstract


Study analyzes key determinants of Youth Friendly Health Services that influence the client's satisfaction level. Data from 120 clients were collected from selected four districts of Uttar Pradesh and Bihar States of India. Multivariate logistic regression model was applied to understand the independent effect of important predictors. Overall only 32.0% clients were satisfied with the services. Positive association is observed with the educational status of the clients. If the parents/guardians are supportive, clients are 4.4 times more likely to get overall satisfaction from the services. 92% clients are less likely to get satisfied, if there is a fear of privacy disclosure to parents. Hence, privacy and confidentiality in services and support of parents/guardians play a significant role in affecting client satisfaction as compared to other determinants of the services. Study will enable decision-makers to improve the quality of health care effectively, keeping a balance between providers' and clients' perspectives.

Keywords


Youth, Reproductive Health, Satisfaction, Health Services

References