Refine your search
Collections
Co-Authors
Year
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z All
Farooquie, Jamal A
- A Framework for Evaluation of Health Care Quality in India and Iran
Abstract Views :395 |
PDF Views:0
Authors
Affiliations
1 Department of Business Administration, Aligarh Muslim University (AMU), Aligarh, IN
1 Department of Business Administration, Aligarh Muslim University (AMU), Aligarh, IN
Source
Indian Journal of Public Health Research & Development, Vol 4, No 1 (2013), Pagination: 114-118Abstract
The health scenario all over the world indicates that despite having numerous excellent health care facilities, there exists a sufficiently large gap between the demand and delivery. With increasing competition, advances in medical sciences, and rising patient expectations, the health care systems have become complex organizations. They need to obtain an optimum balance between the resources and patient satisfaction. Total quality management (TQM) has a great potential to address quality problems in a wide range of industries and improve the organizational performance. The growing need to take initiatives by hospitals in countries like India and Iran to improve the service quality and reduce wastage of resources has inspired the authors to develop a survey instrument to measure health care quality and performance. The data are collected from the capital cities and their nearby places in India and Iran. Using factor analysis, ten dimensions of quality practices and performance have been identified and validated empirically for the final version of the proposed framework.Keywords
Healthcare, India, Iran, Total Quality Management
References
- Harrington, H.J. The five pillars of organizational excellence. Handbook of Business Strategy, Emerald Group of Publishing, 2005.
- Zakuan, N.M., Yusofb, S.M., Laosirihongthong, T., Shaharounb, A.M. Proposed relationship of TQM and organisational performance using structured equation modeling. Total Quality Management, 2010; 21, 2: 185-203.
- Juran, J.M., Gryna, F.M. Quality Planning and Analysis, 1995; 3rd ed., McGraw-Hill International Editions.
- Stevenson, W.J. Operations Management, 2002; 7th ed., McGraw-Hill International Editions.
- WHO. The World Health Report 2000- Health Systems: Improving Performance, 2000; www.who.int, accessed on May 10, 2010.
- Article 1. Lacking health care, A million Indians die every year. Oxford University, www.thaindian.com, February 2. 2009.
- GHO. Global Health Observatory, WHO, 2009; www.who.int/gho, accessed on May 10, 2010.
- Prajogo, D.I., Brown, A. The relationship between TQM practices and quality performance and the role of formal TQM programs: An Australian empirical study. Quality Management Journal, 2004; 11: 31–43.
- Hermann, A., Huber, F., Algesheime, R., Tomczak, T. An empirical study of quality function deployment on company performance. International Journal of Quality & Reliability Management, 2006; 23: 345–366.
- Brah, S. Lim, H. The effects of technology and TQM on the performance of logistics companies. International Journal of Physical Distribution & Logistics Management, 2006; 36, 3: 192-209.
- Kapuge, A. Smith, M. Management practices and performance reporting in the Sri Lankan apparel sector. Managerial Auditing Journal, 2007; 22, 3: 303-318.
- Sila, I. Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study. Journal of Operations Management, 2007; 25: 83–109.
- Evans, J.R., Jack, E.P. Validating key results linkages in the Baldrige performance excellence model. Quality Management Journal, 2003; 10: 7–24.
- Bou-Llusar, J.C., Escrig-Tena, A.B., Roca-Puig, V., Beltran-Martin, I. An empirical assessment of the EFQM excellence model: Evaluation as a TQM framework relative to the MBNQA model. Journal of Operations Management, 2009; 27: 1-22.
- Duggirala, M., Rajendran, C., Anantharaman, R.N. Provider-perceived dimensions of total quality management in health care. Benchmarking: An International Journal, 2008; 15, 6: 693-722.
- Padma, P., Rajendran, C., Sai, L.P. A conceptual framework of service quality in health care: Perspectives of Indian patients and their attendants. Benchmarking: An International Journal, 2009; 16, 2:157-191.
- Maleki, M.R., Izadi, A.R. A comparative study of results of two hospitals in Tehran based on the organisational excellence model. The Journal of Qazvin University of Medical Sciences, Iran, 2008; 12, 2: 63-68.
- Hamidi, Y., Zamanparvar, A. Quality management in health systems of developed and developing countries; Which approaches and models are approporiate?, Journal of R Health Science, 2008; 8, 2: 40-50.
- AHA. Hospitals in pursuit of excellence- A guide to superior performance improvement, American Hospital Association, 2009; USA.
- NIST. Health care criteria for performance excellence, Baldrige National Quality Program, National Institute of Standards and Technology, 2010; Gaithersburg, MD, www.baldrige.nist.gov, accessed on May 10, 2010.
- Field, A. Discovering Statistics Using SPSS, 2005; 2nd ed., SAGE Publications.
- Malhotra, N.K. Marketing Research: An Applied Orientation, 2007; 5th ed., Pearson Education.
- Schniederjans, M.J., Parast, M.M., Nabavi, M., Rao, S.S. Raghu-Nathan, T.S. Comparative analysis of Malcolm Baldrige national quality award criteria: An empirical study of India, Mexico, and the United States. Quality Management Journal, 2006; 13, 4: 7-21.
- Smith, P.C., Mossialos, E. Papanicolas, I. Performance measurement for health system improvement: experiences, challenges and prospects. Health Systems, Health and Wealth, WHO European Ministerial Conference on Health Systems, 2008; Estonia, June 25-27.
- WHO. 2008; www.who.int/gho, accessed on May, 2010.