Indian Journal of Positive Psychology

Gagandeep Kaur ¹, Sukhmani ¹

Affiliations
1 School of Business Studies, Punjab Agricultural University, Ludhiana, Punjab, IN

Abstract

The research was undertaken to study the effectiveness of grievance redressal procedure and its effect on labour-management relationship in textile industry of Ludhiana city. For achieving the objectives of the study primary data was collected from the industrial workers from textile units operating in Ludhiana. The data obtained was analysed using factor analysis and regression. It was concluded that simplicity of the grievance redressal procedure and quick relief provided by the management in lieu of the grievance are the important factors. As these two factors improve upon the labour-management relationship also improves.

Keywords

Grievance, Redressal, Effectiveness, Relationship.

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Pravleen Kaur ¹, Sukhmani ¹

Affiliations
1 School of Business Studies, Punjab Agricultural University, Ludhiana, Punjab, IN

Abstract

Stress-related to job is increasingly becoming popular in the dynamic lifestyle of employees. Organisational stress can be cognitive, behavioural or emotional in nature. Under organisational stress an employee feels uneasy and helpless in solving tasks. The factors that lead to organisational stress are pressure to complete a task in limited period of time, pressure to avoid errors, unrealistic goal settings, demanding and insensitive boss, role ambiguity etc. The four districts selected were Ludhiana, Amritsar, Jalandhar, and Bathinda on a random basis from the list of districts with the highest number of hotels in it. Hotels in the selected cities were divided into two categories- firstcategory of the hotels with 3 stars and above status while the other with the star status below 3 or no star status. A proportionate sample of employees working in these hotels was taken making the sample of 100 from each city. The agreement has been found to be significant for excessive and undue supervision, no job security, long working hours and multi-ferious responsibilities for the employees.

Keywords

organizational stress, job security, long working hours, hotel industry.

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