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Chatterjee, Bani
- Review of Offshore Outsourcing
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Global Journal of Research in Management, Vol 1, No 1 (2011), Pagination: 1-19Abstract
The aim of this paper is to review the earlier studies on offshore outsourcing. Based on the review, the paper put forward the importance of widening the range of earlier studies. Studies are required from service receiver's point of view incorporating their benefits and risks, which are often ignored. The paper also highlighted the scope for further research as offshore outsourcing of services is not limited to a few operational areas. There is a need for empirical studies based on qualitative as well as quantitative measures for a better understanding on the issues related to offshore outsourcing business because of the continuous demand of these services in current global competitive environment. The paper provides synthesis of viewpoints on various dimensions such as reasons behind offshore outsourcing, theoretical justification, and future expectations from the service provider firmsKeywords
Outsourcing, Offshoring, Profitability, BPO, and KPO
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- Factors Influencing Entry of Ites Firms into High Value Services
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Affiliations
1 International Management Institute B 10, Qutub Institutioanl Area, Tara Crescent, New Delhi 110016
2 Department of Humanities and Social Sciences, Indian Institute of Technology Kharagpur 721302, West Bengal
1 International Management Institute B 10, Qutub Institutioanl Area, Tara Crescent, New Delhi 110016
2 Department of Humanities and Social Sciences, Indian Institute of Technology Kharagpur 721302, West Bengal
Source
Journal of Management Research, Vol 14, No 1 (2014), Pagination: 41-56Abstract
Developed countries were facing the shortage of skilled manpower, and services were available in higher wages. They started outsourcing services from developing countries as a part of their competitive firm strategy. Growth of the offshore outsourcing industry in India is impressive and companies are providing both low-value and high-value services. It is projected that a big share of the estimated growth in the demand of high-value services will be outsourced from India in the near future. In this context, the present study attempts to identify factors important for Information Technology Enabled Service (ITES) provider firms' entry into high-value services. The important factors for entry found are 'employees', financial performance of the firms measured by 'return on capital employed', 'return on sales' (ROS), and location of the firms.Keywords
Offshore Outsourcing, Ites, Bpo, KpoReferences
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1 Department of Humanities and Social Sciences, Indian Institute of Technology, Kharagpur, West Bengal, IN
1 Department of Humanities and Social Sciences, Indian Institute of Technology, Kharagpur, West Bengal, IN